Contact Center Traffic and Scheduling Analyst jobs in Concord, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

10 Contact Center Traffic and Scheduling Analyst jobs found in Concord, CA area

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Public Health Nurse RN
  • Ro Health- Oakland
  • Oakland, CA
  • Flexible Schedule (Monday-Friday) * Target Start Date: ASAP Position Details: * Conducting contact ... a call center! Ro Health provides the personal touch of a small agency that is dedicated to ...
  • 18 hours ago

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Business System Analyst (Jira- Confluence ) -NC/CA/ IA /AZ (W2 contract)
  • Epikso
  • Concord, CA
  • ... Schedules and Facilitates cross team process discussions Help build stories in partnership with ... Documents and communicates process flows to team members Primary point of contact for developers ...
  • yesterday

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Environmental Services Manager
  • The Redwoods, A Community of Seniors
  • Oakland, CA
  • Plans work and staffing schedules to ensure adequate services are rendered * Coordinates a variety ... Oversees the Life safety compliance of the Skilled Nursing Center including performing daily ...
  • 2 days ago

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Loan Officer
  • TMC Financing
  • Oakland, CA
  • Responsibilities · Manage all client contact during loan processing. Request, collect, and assist ... Spread and analyze financials and/or projections of client and affiliated businesses for ...
  • 3 days ago

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Environmental Services Manager
  • The Redwoods, A Community of Seniors
  • Vallejo, CA
  • Plans work and staffing schedules to ensure adequate services are rendered * Coordinates a variety ... Oversees the Life safety compliance of the Skilled Nursing Center including performing daily ...
  • 4 days ago

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CNA/LVN/RN Correctional Health! Full-Time
  • Ro Health- Corrections
  • Richmond, CA
  • Multiple shifts and schedules available * Target Start Date: ASAP Required CNA/LVN/RN ... point of contact and we promise you'll never talk with a call center! Ro Health provides the ...
  • 5 days ago

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RN | Public Health Nurse | $37.50/hr
  • Ro Health- Oakland
  • Oakland, CA
  • Flexible Schedule (Monday-Friday) * Target Start Date: ASAP Position Details: * Conducting contact ... a call center! Ro Health provides the personal touch of a small agency that is dedicated to ...
  • 6 days ago

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LVN Home Health Nurse | Pediatrics
  • Ro Health- Oakland
  • San Leandro, CA
  • Schedule: Monday to Friday or Weekends * Travel: One location; no excessive driving * Target Start ... You'll get one point of contact and we promise you'll never talk with a call center! Ro Health ...
  • 6 days ago

Concord (/ˈkɒŋkərd/ KON-kord) is the largest city in Contra Costa County, California. At the 2010 census, the city had a population of 122,067 making it the 8th largest city in the San Francisco Bay Area. Founded in 1869 as the community of Todos Santos by Salvio Pacheco, the name was changed to Concord within months. The city is a major regional suburban East Bay center within the San Francisco Bay Area, and is 29 miles (47 kilometres) east of San Francisco. Concord is located at 37°58′41″N 122°01′52″W / 37.97806°N 122.03111°W / 37.97806; -122.03111. It is 29 miles (47 kilometres) northeas...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,338 to $69,447
Concord, California area prices
were up 2.5% from a year ago