Contact Center Traffic and Scheduling Analyst jobs in Fall River, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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15 Contact Center Traffic and Scheduling Analyst jobs found in Fall River, MA area

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Director of Workforce Management
  • EDI Specialists, Inc.
  • Raynham, MA
  • The Director WFM supports contact center operations. They are responsible for forecasting, capacity planning, scheduling, real time management, reporting and analytics. Identifies opportunities for ...
  • yesterday

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Senior API Platform Engineer
  • Citizens Bank
  • Johnston, RI
  • ... analytics and the devops tools to support APIs across the bank. The ideal candidate will have a ... Bachelor's degree in Computer Science or related discipline Hours and Work Schedule Hours per Week ...
  • yesterday

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Inside Sales Representative - Bank of America
  • Bank of America
  • Lincoln, RI
  • Preferred sales agents are sales professionals who work in an inbound contact center and understand ... schedule, including weekends and holidays. - Has the ability to engage with clients and seek to ...
  • 3 days ago

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Project Assistant
  • Robert Half Office Team
  • Smithfield, RI
  • Keeping project deliverable schedules on track and assisting Project Managers by organizing team ... Handling data analysis and report development, proofreading and editing documents, and preparing ...
  • 4 days ago

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Sales Manager
  • The Monteith Group
  • West Warwick, RI
  • ... Contact our ready to purchase consumers every week with our lead system Schedule 4-8 appts ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ...
  • 5 days ago

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Insurance Sales Manager
  • The Monteith Group
  • Providence, RI
  • Contact our ready to purchase consumers every week with our lead system * Schedule 4-8 appts ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ...
  • 5 days ago

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Insurance Sales
  • The Monteith Group
  • Warwick, RI
  • Contact our ready to purchase consumers every week with our lead system * Schedule 4-8 appts ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ...
  • 5 days ago

According to the United States Census Bureau, the city has a total area of 40.2 square miles (104.2 km2), of which 33.1 square miles (85.8 km2) is land and 7.1 square miles (18.4 km2), or 17.68%, is water. Water power from the Quequechan River and natural granite helped form and shape Fall River into the city it is today. Fall River granite is quarried here. The Quequechan River once flowed through downtown unrestricted, providing water power for the mills and, in the last 1⁄2 mile (0.8 km) of its length, down a series of eight steep waterfalls falling 128 feet (39 m) into the Taunton River at...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,416 to $65,497
Fall River, Massachusetts area prices
were up 1.6% from a year ago