Contact Center Traffic and Scheduling Analyst jobs in Goose Creek, SC

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

9 Contact Center Traffic and Scheduling Analyst jobs found in Goose Creek, SC area

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Mortgage Protection Insurance Sales - 100% Work From Home - 75K++
  • The Jessup Agency
  • Charleston, SC
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... Contact us today to learn how our partners achieve all this and much more through our focus on ...
  • yesterday

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Sales Rep for Work from Home Position with Warm Leads
  • Bogden Agency
  • Charleston, SC
  • ... schedule with ability to work from home! No more traffic! Stay safe while serving families ü ... Your job is to contact these families and set phone or tele-sales appointments, where you will help ...
  • 4 days ago

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Construction Assistant Project Manager
  • Benchmark Contracting
  • Charleston, SC
  • Help to maintain project schedule and budget. * Facilitate communications with the owners for all ... Prepare daily reports of project activities and other reports and analyses setting forth progress ...
  • 5 days ago

Goose Creek is a city in Berkeley County in the U.S. state of South Carolina. The population was 35,938 at the 2010 census. Most of the Naval Weapons Station Charleston is in Goose Creek. As defined by the U.S. Office of Management and Budget, and used only by the U.S. Census Bureau and other Federal agencies for statistical purposes, Goose Creek is included within the Charleston-North Charleston-Summerville metropolitan area and the Charleston-North Charleston Urbanized Area. Goose Creek is located in southern Berkeley County at 33°0′N 80°2′W / 33.000°N 80.033°W / 33.000; -80.033 (32.9955,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$43,481 to $58,818
Goose Creek, South Carolina area prices
were up 1.5% from a year ago