Contact Center Traffic and Scheduling Analyst jobs in Haverhill, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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16 Contact Center Traffic and Scheduling Analyst jobs found in Haverhill, MA area

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Registered Nurse RN Urology Office
  • Parkland Medical Center
  • Derry, NH
  • PRN SCHEDULE: PRN/Per Diem Do you want to be a part of a family and not just another employee? Are ... Parkland Medical Center Parkland Medical Center is proud to provide all the care you need close to ...
  • yesterday

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Registered Nurse RN Psychiatric
  • Portsmouth Regional Hospital
  • Portsmouth, NH
  • PRN SCHEDULE: PRN/Per Diem Do you have a passion for healthcare and helping others? Do you enjoy ... Portsmouth Regional Hospital is the only Level II Trauma Center on the Seacoast and one of only ...
  • yesterday

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Warehouse Associate
  • Capstone Logisitcs
  • Seabrook, NH
  • Flexible work schedule due to changing operational need * All candidates should be over the age of ... center support, last mile delivery, supply chain analytics and optimization, and more. We are ...
  • 2 days ago

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Sonographer PRN
  • Portsmouth Regional Hospital
  • Portsmouth, NH
  • PRN SCHEDULE: PRN/Per Diem Are you passionate about delivering superior, patient-centered care? At ... analyze the quality of images and processes as required. · Completes data sheet containing ...
  • 2 days ago

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Patient Registration Specialist - Woburn Urgent Care
  • Partners HealthCare
  • Woburn, MA
  • The Host greets the patient and is responsible for registration and on demand scheduling of ... center or emergency room. Skills/Abilities • Must have excellent customer service skills with ...
  • 2 days ago

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Physical Therapist PRN
  • Parkland Medical Center
  • Derry, NH
  • PRN SCHEDULE: PRN/Per Diem Are you passionate about delivering superior, patient-centered care? At ... At Parkland Medical Center, we want to ensure we meet your needs. We offer a variety of ...
  • 2 days ago

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Registered Nurse RN Oncology Derry PRN
  • Parkland Medical Center
  • Derry, NH
  • PRN SCHEDULE: PRN/Per Diem Parkland Medical Center Parkland Medical Center is proud to provide all ... For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 ...
  • 4 days ago

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Principal Supplier Quality Engineer
  • ATR International
  • Littleton, MA
  • Develops and prioritizes an auditing schedule to ensure that designated suppliers are audited on a ... Represents organization as a primary contact for specific projects and initiatives; communicates ...
  • 6 days ago

According to the United States Census Bureau, the city has a total area of 35.6 square miles (92.3 km2), of which 33.0 square miles (85.4 km2) is land and 2.7 square miles (6.9 km2), or 7.47%, is water. The city ranks 60th in the Commonwealth in terms of land area, and is the largest city or town in Essex County. Haverhill is drained by the Little and Merrimack rivers, the latter separating the Bradford section of town from the rest of Haverhill. The highest point in the city is found on Ayers Hill, a drumlin with two knobs of almost equal elevation of at least 335 feet (102 m), according to ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,692 to $65,869
Haverhill, Massachusetts area prices
were up 1.6% from a year ago