Contact Center Traffic and Scheduling Analyst jobs in Hialeah, FL

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

B
Board Certified Behavior Analyst (BCBA/BCaBA)
  • Bloom Behavior Center LLC
  • Miami, FL PART_TIME,CONTRACTOR
  • Board Certified Behavior Analyst BCBA / Board Certified Assistant Behavior Analyst (BCaBA)

    Duties:
    - Conduct assessments and evaluations to identify individual needs and develop appropriate treatment plans.

    - Collect and analyze data related to children with autism, developmental disabilities, and special needs.

    - Collaborate with a multidisciplinary team to design and implement behavioral therapy interventions.
    - Monitor progress and make adjustments to treatment plans as needed.
    - Provide guidance and support to BCaBAs and RBTs.
    - Maintain accurate and up-to-date records of client progress and treatment outcomes.
    - Stay current on research and best practices in the field of special education and behavioral therapy.

    -Lead Analyst will assist with ABA assessments and Behavior Support Plans for each client.

    -Lead Analyst will provide weekly supervision hours for our Registered Behavior Technicians (RBTs).

    -Lead Analyst will demonstrate programs to parents and interact with parents regularly as part of the client's behavior therapy program.

    -Lead Analsyt will maintain client data, graphs, and daily progress notes.

    Requirements/Education

    - Certification as a Board Certified Behavior Analyst (BCBA) or Board Certified Assistant Behavior Analyst (BCaBA) as verified through the Behavior Analyst Certification Board (BACB),

    - Master degree in psychology, special education, or a related field (BCBA)

    - Bachelor's degree in psychology, special education, or a related field (BCaBA)
    - Experience working with children with autism or developmental disabilities.
    - Knowledge of behavioral therapy techniques and principles.
    - Strong analytical skills and attention to detail.
    - Excellent communication and interpersonal skills.
    - Ability to work effectively as part of a team.
    - Patience, empathy, and a genuine desire to make a positive impact on the lives of individuals with special needs.

    Job Types: Part-time, Contract

    Pay: $75.00 - $85.00 per hour

    Expected hours: No less than 10 per week

    Benefits:

    • Flexible schedule
    • Referral program

    Schedule:

    • Monday to Friday

    License/Certification:

    • BCBA Certification with Medicaid Provider (Required)

    Ability to Relocate:

    • Miami Gardens, FL: Relocate before starting work (Required)

    Work Location: In person

  • 11 Days Ago

F
Scheduling coordinator
  • Feyer&Associates
  • Hialeah, FL FULL_TIME
  • Job Description This is a remote position. We are searching for highly self-motivated and entrepreneurial-minded people who will benefit from creating a flexible work schedule that has the potential t...
  • 15 Days Ago

S
Board Certified Behavior Analyst (BCBA)
  • South Florida ABA Early Intervention Center
  • Miami, FL FULL_TIME,PART_TIME
  • Job Summary:We are seeking a highly skilled and dedicated Board Certified Behavior Analyst (BCBA) to join our team. As a BCBA, you will be responsible for providing behavioral health services to child...
  • 2 Days Ago

W
Traffic Coordinator
  • Wallec Enterprises LLC
  • Hialeah, FL FULL_TIME
  • The Traffic Coordinator knows every aspect of a company’s inbound workflow and production processes and can be trusted to keep things moving under pressure and on tight deadlines. Inbound Traffic coor...
  • 2 Days Ago

S
Traffic Coordinator
  • Surfaces Southeast, LLC
  • Hialeah, FL FULL_TIME
  • The Traffic Coordinator knows every aspect of a company’s inbound workflow and production processes and can be trusted to keep things moving under pressure and on tight deadlines. Inbound Traffic coor...
  • 24 Days Ago

2
Driver Instructor
  • 24 Hour Traffic & Driving School
  • Hialeah, FL FULL_TIME
  • Responsibilities:- Provide driving instruction to students of all ages and skill levels- Create and implement lesson plans tailored to individual student needs- Teach students the rules of the road, d...
  • 13 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst jobs found in Hialeah, FL area

Hialeah ( /ˌhaɪəˈliːə/) is a city in Miami-Dade County, Florida, United States. With the population of 239,673 at the 2018 United States Census, Hialeah is the sixth-largest city in Florida. It is a principal city of the Miami metropolitan area, which was home to an estimated 6,012,331 people at the 2015 census. It is located west-northwest of Miami, and is the only place in the county, other than Homestead, Florida, to have its own street grid numbered separately from the rest of the county (which is otherwise based on Miami Avenue at Flagler Street in downtown Miami, the county seat). Hialea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$55,447 to $72,225
Hialeah, Florida area prices
were up 2.9% from a year ago