Contact Center Traffic and Scheduling Analyst jobs in Holyoke, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

6 Contact Center Traffic and Scheduling Analyst jobs found in Holyoke, MA area

Media related to Maps of Holyoke, Massachusetts at Wikimedia Commons Holyoke is located at 42°12′11″N 72°37′26″W / 42.20306°N 72.62389°W / 42.20306; -72.62389 (42.203191, -72.623969). According to the United States Census Bureau, the city has a total area of 22.8 square miles (59 km2), of which 21.3 square miles (55 km2) is land and 1.5 square miles (3.9 km2) (6.70%) is water. The city is bordered by Southampton and Westfield to the west, Easthampton to the north, Hadley, South Hadley and Chicopee as river borders to the east, and West Springfield to the south. Holyoke is the location of Ea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,003 to $64,937
Holyoke, Massachusetts area prices
were up 1.6% from a year ago