Contact Center Traffic and Scheduling Analyst jobs in Holyoke, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Contact Center Representative
  • UMassFive College Federal Credit Union
  • Hadley, MA FULL_TIME
  • Position Summary:

    It is the responsibility of the Contact Center Representative to perform a wide variety of duties to support our members with their financial needs. The primary daily duties of the Contact Center Representative include:

    • Providing phone and video-based member service via our Contact Center Telephone Queue and our Interactive Teller Machines (ITM).
    • Conducting financial transactions, Online Banking and Mobile App assistance, Debit Card & Credit Card assistance, loan payments, opening additional deposit accounts, research, reviewing and processing ATM check deposits.
    • ITM (Interactive Teller Machines) balancing and transaction research, maintaining ITM spreadsheets, and monitoring and reporting ITM machine errors.
    • Educating members about products and services that will aid in their financial wellbeing, including financial advisory services and commercial services.
  • 22 Days Ago

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Contact Center Agent I
  • Greenfield Savings Bank
  • Greenfield, MA FULL_TIME
  • Position Title: Contact Center Agent Summary: The Contact Center Agent is responsible for providing unparalleled service to customers via electronic communication channels. This includes but is not li...
  • 12 Days Ago

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Contact Center QC Specialist
  • Greenfield Savings Bank
  • Greenfield, MA FULL_TIME
  • Job Description Job Description Position Title : Contact Center Quality Control Specialist Reports to : Contact Center Manager & Officer Full-time, onsite Summary : The Contact Center Quality Control ...
  • 28 Days Ago

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Scheduling Coordinator
  • Caring Health Center Inc
  • Springfield, MA FULL_TIME
  • General Description:The Scheduling Coordinator is responsible for coordinating the physician’s schedule, NP/PA schedule, device schedule, and the patient’s schedule. They are a liaison between the pat...
  • 2 Days Ago

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Scheduling coordinator
  • Holyoke Medical Center
  • Holyoke, MA FULL_TIME
  • Responsible for specific functions related to the payroll process.# Responsible for providing nurse directors / leaders and Vice President of Patient Care Services with payroll reports related to staf...
  • 26 Days Ago

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Behavioral Health Scheduling Coordinator
  • Caring Health Center Inc
  • Springfield, MA FULL_TIME
  • The Scheduling Coordinator is responsible for coordinating the behavioral health providers schedules which includes: NP/APRN schedule, BH clinician schedule, BH CHW schedule, MAT RN schedule, MAT medi...
  • 1 Month Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Holyoke, MA area

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Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Manager - $2,422 per week
  • Adventist Health
  • Westfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Manager for a travel nursing job in Westfield, Massachusetts. Job ...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Med Surg - $2,058 per week
  • Adventist Health
  • Springfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Springfield, Massachusetts. J...
  • 3/28/2024 12:00:00 AM

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Travel Nurse RN - Acute Care - $2,292 per week
  • Adventist Health
  • Springfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Acute Care for a travel nursing job in Springfield, Massachusetts....
  • 3/28/2024 12:00:00 AM

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Senior Software Engineer, Android
  • Capital One
  • Springfield, MA
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
  • 3/26/2024 12:00:00 AM

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F135 Customer Support Engineering Sr. Analyst (Remote)
  • Raytheon Technologies
  • East Hartford, CT
  • Date Posted: 2024-02-28 Country: United States of America Location: PW100: East Hartford 400 Main Street, East Hartford,...
  • 3/25/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,058 per week
  • Adventist Health
  • Westfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Westfield, Massachusetts. Jo...
  • 3/25/2024 12:00:00 AM

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Travel Nurse RN - Telemetry - $2,382 per week
  • Adventist Health
  • Westfield, MA
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Westfield, Massachusetts. Jo...
  • 3/24/2024 12:00:00 AM

Media related to Maps of Holyoke, Massachusetts at Wikimedia Commons Holyoke is located at 42°12′11″N 72°37′26″W / 42.20306°N 72.62389°W / 42.20306; -72.62389 (42.203191, -72.623969). According to the United States Census Bureau, the city has a total area of 22.8 square miles (59 km2), of which 21.3 square miles (55 km2) is land and 1.5 square miles (3.9 km2) (6.70%) is water. The city is bordered by Southampton and Westfield to the west, Easthampton to the north, Hadley, South Hadley and Chicopee as river borders to the east, and West Springfield to the south. Holyoke is the location of Ea...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$60,087 to $78,271
Holyoke, Massachusetts area prices
were up 1.6% from a year ago