Contact Center Traffic and Scheduling Analyst jobs in Kentucky

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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Estimator Sales
  • BLUEGRASS COLLISION CENTER LLC
  • Louisville, KY
  • Prospect and contact potential customers * Reach agreed upon sales targets by the deadline ... Team player capable of scheduling and working with shop employees. Good communicator with ...
  • 18 hours ago

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Registered Nurse Womens Center
  • Frankfort Regional Medical Center
  • Frankfort, KY
  • Description SHIFT: Nights (rotating weekends) SCHEDULE: Full-time Benefits: • Tuition ... For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 ...
  • 3 days ago

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Nurse Manager, Cancer Center
  • CHI Saint Joseph London
  • London, KY
  • Responsible for accurate and timely delivery of various reports including staff schedules, payroll ... If you need a reasonable accommodation for any part of the employment process, please contact us by ...
  • 4 days ago

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Customer Care Representatives - Louisville, KY (Work from home to start!)
  • Kelly Services
  • Louisville, KY
  • Louisville (40223) Hours: shift will be scheduled within the hours of M-F 8am-8pm Pay: $16.00/hr ... Call center environment, receiving calls form member/providers regarding medical benefits ...
  • 4 days ago

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Registered Nurse Float Pool PRN
  • Frankfort Regional Medical Center
  • Frankfort, KY
  • PRN SCHEDULE: PRN/Per Diem Frankfort Regional Medical Center (FRMC) is a 173 bed acute care ... For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 ...
  • 5 days ago

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Senior Engineer, Composites
  • Meggitt PLC
  • Bromley, KY
  • Performs value analysis during the product design phase while optimizing product development costs ... career center as a result of your disability. To request an accommodation, contact a Human ...
  • 5 days ago

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Home Improvement Consultant SC8188 Lexington, KY
  • Sears Home Services
  • Lexington, KY
  • The In Store Marketer is the first contact with potential Sears Home Improvement Product customers ... in scheduling an appointment. • As defined in the Standard Operating Procedures and related ...
  • 6 days ago

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Chewy Pharmacy Customer Service Representatives (CSR)
  • Chewy
  • Louisville, KY
  • Engage directly with customers who contact us for a variety of pharmacy topics. (This will ... Flexibility to shift schedule and work overtime as needed by the business unit * Must bring proven ...
  • 6 days ago

Kentucky (/kənˈtʌki/ (listen) kən-TUK-ee), officially the Commonwealth of Kentucky, is a state located in the east south-central region of the United States. Although styled as the "State of Kentucky" in the law creating it, (because in Kentucky's first constitution, the name state was used) Kentucky is one of four U.S. states constituted as a commonwealth (the others being Virginia, Pennsylvania, and Massachusetts). Originally a part of Virginia, in 1792 Kentucky became the 15th state to join the Union. Kentucky is the 37th most extensive and the 26th most populous of the 50 United States. Ke...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$43,264 to $58,522