Contact Center Traffic and Scheduling Analyst jobs in Lawrence, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

19 Contact Center Traffic and Scheduling Analyst jobs found in Lawrence, MA area

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Senior Network Engineer - Charles River Development - Vice President
  • State Street Corporation
  • Burlington, MA
  • ... hours scheduled maintenance What we value * Experience in managed hosting / SaaS environment or ... Strong experience in network traffic monitoring, analysis, packet capture, and troubleshooting
  • 15 hours ago

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WORK FROM HOME INSURANCE SALES REPRESENTATIVE
  • Kurt Young Insurance Group
  • Bedford, NH
  • Strong work ethic and the ability to prioritize, create a consistent schedule and protect work ... contact us today: 573-220-4292
  • yesterday

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WORK FROM HOME INSURANCE SALES REPRESENTATIVE
  • Kurt Young Insurance Group
  • Cambridge, MA
  • Strong work ethic and the ability to prioritize, create a consistent schedule and protect work ... contact us today: 573-220-4292
  • yesterday

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Warehouse Associate
  • Logistics Company
  • Seabrook, NH
  • Flexible work schedule due to changing operational need * All candidates should be over the age of ... center support, last mile delivery, supply chain analytics and optimization, and more. We are ...
  • yesterday

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Licensed Practical Nurse - LPN
  • New England Center for Healthy Minds
  • Boston, MA
  • Ability to read, analyze and interpret practice standards, technical procedures and government ... Scheduling patient appointment appropriately according to urgency and severity of concern * Convey ...
  • 3 days ago

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Community Manager - Lowell, MA
  • New England Heritage Properties
  • Lowell, MA
  • ... Weekly traffic report analysis to keep informed of market trends ยท Monitors energy/utility ... Schedules capital improvements & oversees subcontractors on site in conjunction with Maintenance ...
  • 4 days ago

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Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Boston, MA
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 4 days ago

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Psychologist (PhD/PsyD) - Telemedicine (Remote)
  • The IMA Group
  • Boston, MA
  • ... schedules - excellent work-life balance * Career advancement opportunities within the organization Contact us by email at jobs@ima-us.com or call 914-323-0384 Visit IMA's career center at www ...
  • 4 days ago

According to the United States Census Bureau, the city has a total area of 7.4 square miles (19 km2), of which 7.0 square miles (18 km2) is land and 0.4 square miles (1.0 km2) (6.07%) is water. Lawrence is on both sides of the Merrimack River, approximately 26 miles (42 km) upstream from the Atlantic Ocean. On the north side of the river, it is surrounded by Methuen. On the south side of the river, the town is bordered by North Andover to the east, and Andover to the south and southwest. Lawrence is approximately 30 miles (48 km) north-northwest of Boston and 27 miles (43 km) southeast of Manc...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,428 to $65,511
Lawrence, Massachusetts area prices
were up 1.6% from a year ago