Contact Center Traffic and Scheduling Analyst jobs in Leominster, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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30 Contact Center Traffic and Scheduling Analyst jobs found in Leominster, MA area

A
Bilingual Customer Account Advisor
  • Aarons
  • Boylston, MA
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • 10 hours ago

A
Bilingual Customer Account Advisor
  • Aarons
  • Harvard, MA
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • 10 hours ago

C
Customer Service Representative - Call Center
  • Connexion Systems & Engineering, Inc.
  • Marlborough, MA
  • ... contact information, etc. * Follow up to ensure appropriate documentation has been received or ... Flexibility with regard to schedule during quarter end, or peak volume times is required
  • 12 hours ago

C
Call Center & Customer Service Rep
  • Connexion Systems & Engineering, Inc.
  • Marlborough, MA
  • ... contact information, etc. * Follow up to ensure appropriate documentation has been received or ... Flexibility with regard to schedule during quarter end, or peak volume times is required. Punctual ...
  • 12 hours ago

C
Customer Service - Call Center (Remote Options)
  • Connexion Systems & Engineering, Inc.
  • Marlborough, MA
  • ... contact information, etc. * Follow up to ensure appropriate documentation has been received or ... Flexibility with regard to schedule during quarter end, or peak volume times is required
  • 15 hours ago

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Bilingual Customer Account Advisor
  • Aarons
  • Worcester, MA
  • Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and ... Clean and certify merchandise in the Quality Assurance Center for all items personally returned
  • 20 hours ago

A
Principal Supplier Quality Engineer
  • ATR International
  • Littleton, MA
  • Develops and prioritizes an auditing schedule to ensure that designated suppliers are audited on a ... Represents organization as a primary contact for specific projects and initiatives; communicates ...
  • 6 days ago

Leominster (/ˈlɛmənstər/ LEM-ən-stər) is a city in Worcester County, Massachusetts, United States. It is the second-largest city in Worcester County, with a population of 40,759 at the 2010 census. Leominster is located north of Worcester and west of Boston. Both Route 2 and Route 12 pass through Leominster. Interstate 190, Route 13, and Route 117 all have starting/ending points in Leominster. Leominster is bounded by Fitchburg and Lunenburg to the north, Lancaster to the east, Sterling and Princeton to the south, and Westminster to the west. According to the United States Census Bureau, the c...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,263 to $65,290
Leominster, Massachusetts area prices
were up 1.6% from a year ago