Contact Center Traffic and Scheduling Analyst jobs in Lowell, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

21 Contact Center Traffic and Scheduling Analyst jobs found in Lowell, MA area

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WORK FROM HOME INSURANCE SALES REPRESENTATIVE
  • Kurt Young Insurance Group
  • Bedford, NH
  • Strong work ethic and the ability to prioritize, create a consistent schedule and protect work ... contact us today: 573-220-4292
  • 2 days ago

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Platform Integration Program Manager
  • athenahealth
  • East Watertown, MA
  • ... contact for customers taking advantage of new functionality whether it be new customers onto ... Possess technical and analytical skills along with a desire and ability to solve complex business ...
  • 4 days ago

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Community Manager - Lowell, MA
  • New England Heritage Properties
  • Lowell, MA
  • ... Weekly traffic report analysis to keep informed of market trends ยท Monitors energy/utility ... Schedules capital improvements & oversees subcontractors on site in conjunction with Maintenance ...
  • 4 days ago

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$49,799 to $67,365
Lowell, Massachusetts area prices
were up 1.6% from a year ago