Contact Center Traffic and Scheduling Analyst jobs in Lynn, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

122 Contact Center Traffic and Scheduling Analyst jobs found in Lynn, MA area

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Apps Systems Engineer 4 / Software Engineer
  • Wells Fargo Bank
  • Boston, MA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 days ago

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Cap Mkts-Apps Sys Eng 2 / Lead Developer
  • Wells Fargo Bank
  • Boston, MA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 days ago

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Senior Analyst - Technology Finance
  • Wells Fargo Bank
  • Boston, MA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 days ago

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Business Initiatives Consultant 2 - Pre Trade Monitoring and Guideline Intake
  • Wells Fargo Bank
  • Boston, MA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 2 days ago

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Program Director CASPAR Emergency Shelter
  • Bay Cove Human Services
  • Cambridge, MA
  • The Emergency Services Center (ESC) is a 107 bed shelter that serves men and women with a history ... Maintaining and analyzing data on all guests and street encounters; * Ensuring Quality Management ...
  • 3 days ago

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Anaplan Practice Lead - FP&A - Remote - 200K Base + Bonus
  • FRG Technology Consulting
  • Boston, MA
  • ... contact Shane Milam at 267-297-1671 or via email at s.milamfrgconsulting.com mailtos.milamfrgconsulting.com . Call as soon as possible interviews are being scheduled ASAP! FRG Consulting is the ...
  • 4 days ago

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Inside Sales Agent (ISA)
  • Wilson Group Realty
  • Newton, MA
  • ... schedule an appointment for an agent. No residential real estate experience, no problem; we will ... If you have Inside sales or Call Center experience even better! The Inside Sales Agent will have ...
  • 5 days ago

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Licensed Practical Nurse - LPN
  • New England Center for Healthy Minds
  • Boston, MA
  • Ability to read, analyze and interpret practice standards, technical procedures and government ... Scheduling patient appointment appropriately according to urgency and severity of concern * Convey ...
  • 5 days ago

Lynn is the 9th largest municipality in Massachusetts and the largest city in Essex County. Situated on the Atlantic Ocean, 3.7 miles (6.0 km) north of the Boston city line at Suffolk Downs, Lynn is part of Greater Boston's urban inner core. Settled by Europeans in 1629, Lynn is the 5th oldest colonial settlement in the Commonwealth. An early industrial center, Lynn was long colloquially referred to as the "City of Sin", owing to its historical reputation for crime and vice. Today, however, the city is known for its contemporary public art, international population, historic architecture, dow...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,567 to $69,757
Lynn, Massachusetts area prices
were up 2.5% from a year ago