Contact Center Traffic and Scheduling Analyst jobs in Malden, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

76 Contact Center Traffic and Scheduling Analyst jobs found in Malden, MA area

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Life Insurance Agent - (Remote)
  • Assurance
  • North Quincy, MA
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • yesterday

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Physician / Psychiatry / Massachusetts / Permanent / Adult Outpatient
  • StaffPhysicians.com
  • Boston, MA
  • CompHealth is currently assisting a Boston, Massachusetts medical center with their search for an ... schedule. To get started, please contact Pamela Mead directly at , text or email your CV and ...
  • yesterday

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Production Planner Scheduler
  • Yoh Staffing Solutions
  • Gloucester, MA
  • Configure, analyze and actively drive improvements on relevant key performance indicators ... Click here to contact us if you are an individual with a disability and require accommodation in ...
  • 2 days ago

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Associate Director / Director, Due Diligence Management CMC
  • Takeda
  • Cambridge, MA
  • Serve as Pharm Sci's primary point of contact for Takeda's Center of External Innovation (CEI) for ... analysis, and interpretation of clinical studies for compounds that make up Takeda's GI portfolio
  • 2 days ago

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General Manager
  • ClearChoice Dental Implant Centers
  • Woburn, MA
  • Responsible for ensuring the development of center staff is scheduled and able to coach and manage performance as necessary. * Reviews and approves preparation of accounting analysis for budgetary ...
  • 3 days ago

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Principal Application Support Engineer
  • DTCC
  • Boston, MA
  • ... job scheduling is required (Windows Server, UNIX, Linux) • Strong analytical/troubleshooting ... Client Contact Center is nice to have • Experience in Python scripting is nice to have • ...
  • 4 days ago

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Dialysis Patient Care Technician Floater - PCT "SIGN-ON BONUS"
  • U.S. Renal Care
  • Quincy, MA
  • Obtain blood samples for laboratory analysis as required to complete physician orders. Perform ... Safely initiate and terminate dialysis treatments per center protocol, and within scope of practice ...
  • 4 days ago

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Technical Analyst
  • Kelmar
  • Wakefield, MA
  • Maintaining contact with stakeholders as needed throughout development and testing * Translating ... Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule ...
  • 5 days ago

Malden is a city in Middlesex County, Massachusetts, United States. At the time of the 2010 United States Census, the population was at 59,450 people. In 2009, Malden was named the "Best Place to Raise Your Kids" in Massachusetts by Bloomberg Businessweek. Malden is bordered by Melrose on the north, Stoneham on the northwest, Medford on the west, Everett on the south, Revere on the east, and Saugus on the northeast. Boojum Rock located in the north west corner of Malden inside the Middlesex Fells Reservation is the highest point in Malden with an elevation of approximately 275 feet. According...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,848 to $70,138
Malden, Massachusetts area prices
were up 2.5% from a year ago