Contact Center Traffic and Scheduling Analyst jobs in Methuen, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

18 Contact Center Traffic and Scheduling Analyst jobs found in Methuen, MA area

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Program Director CASPAR Emergency Shelter
  • Bay Cove Human Services
  • Cambridge, MA
  • The Emergency Services Center (ESC) is a 107 bed shelter that serves men and women with a history ... Maintaining and analyzing data on all guests and street encounters; * Ensuring Quality Management ...
  • 2 days ago

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WORK FROM HOME INSURANCE SALES REPRESENTATIVE
  • Kurt Young Insurance Group
  • Bedford, NH
  • Strong work ethic and the ability to prioritize, create a consistent schedule and protect work ... contact us today: 573-220-4292
  • 2 days ago

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WORK FROM HOME INSURANCE SALES REPRESENTATIVE
  • Kurt Young Insurance Group
  • Cambridge, MA
  • Strong work ethic and the ability to prioritize, create a consistent schedule and protect work ... contact us today: 573-220-4292
  • 2 days ago

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Warehouse Associate
  • Logistics Company
  • Seabrook, NH
  • Flexible work schedule due to changing operational need * All candidates should be over the age of ... center support, last mile delivery, supply chain analytics and optimization, and more. We are ...
  • 2 days ago

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Licensed Practical Nurse - LPN
  • New England Center for Healthy Minds
  • Boston, MA
  • Ability to read, analyze and interpret practice standards, technical procedures and government ... Scheduling patient appointment appropriately according to urgency and severity of concern * Convey ...
  • 4 days ago

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Community Manager - Lowell, MA
  • New England Heritage Properties
  • Lowell, MA
  • ... Weekly traffic report analysis to keep informed of market trends · Monitors energy/utility ... Schedules capital improvements & oversees subcontractors on site in conjunction with Maintenance ...
  • 4 days ago

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Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Boston, MA
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 4 days ago

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Psychologist (PhD/PsyD) - Telemedicine (Remote)
  • The IMA Group
  • Boston, MA
  • ... schedules - excellent work-life balance * Career advancement opportunities within the organization Contact us by email at jobs@ima-us.com or call 914-323-0384 Visit IMA's career center at www ...
  • 5 days ago

Methuen /mɛˈθuːɛn/ is a statutory city and an Atlantic resort town in Essex County, Massachusetts, United States. The population was 47,255 at the 2010 census. Methuen lies along the northwestern edge of Essex County, just east of Middlesex County and just south of Rockingham County, New Hampshire. The irregularly-shaped town is bordered by Haverhill to the northeast, North Andover to the east, Lawrence and Andover to the south, Dracut (Middlesex County) to the west, Pelham, New Hampshire (Hillsborough County) to the northwest, and Salem, New Hampshire (Rockingham County) to the north. Meth...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,428 to $65,511
Methuen, Massachusetts area prices
were up 1.6% from a year ago