Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
POSITION SUMMARY
Why Cuyuna Regional Medical Center? CRMC provides the highest quality patient care by hiring exceptional, qualified individuals and providing opportunities for growth and advancement. We are more than 1,000 employees working in a unique environment that brings together the best in patient care and innovative medical specialties. From our expansive surgery suites with leading edge technology to our resort inspired senior living spaces, from trauma to routine, obstetrics to hospice, we provide services across the continuum of care - all in Minnesota's beautiful Brainerd lakes country. For more information about our medical campus visit: .
We offer a competitive compensation package, which includes exceptional benefits.
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Site Description: Crosby a city of 3,000 residents is part of the and Area in central Minnesota. It is a top 5 destination in the United States for mountain biking. Crosby is just 15 miles from Brainerd, MN and a two-hour drive from Minneapolis/St. Paul. The , which is serviced daily by Delta Airlines, is located 11 miles from Crosby. CRMC is located within a two-hour radius of Alexandria, Duluth, and St. Cloud.