Contact Center Traffic and Scheduling Analyst jobs in Newton, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

79 Contact Center Traffic and Scheduling Analyst jobs found in Newton, MA area

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Life Insurance Agent - (Remote)
  • Assurance
  • North Quincy, MA
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • 12 hours ago

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Physician / Psychiatry / Massachusetts / Permanent / Adult Outpatient
  • StaffPhysicians.com
  • Boston, MA
  • CompHealth is currently assisting a Boston, Massachusetts medical center with their search for an ... schedule. To get started, please contact Pamela Mead directly at , text or email your CV and ...
  • 17 hours ago

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Financial Analyst Budget
  • Sunrise Systems Inc
  • Cambridge, MA
  • Cost Center Manager * Responsible for business planning and analysis strategies. Implements and ... Ensure budgets and schedules meet organization requirements and standards, responsible for overall ...
  • yesterday

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General Manager
  • ClearChoice Dental Implant Centers
  • Woburn, MA
  • Responsible for ensuring the development of center staff is scheduled and able to coach and manage performance as necessary. * Reviews and approves preparation of accounting analysis for budgetary ...
  • 2 days ago

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Principal Application Support Engineer
  • DTCC
  • Boston, MA
  • ... job scheduling is required (Windows Server, UNIX, Linux) • Strong analytical/troubleshooting ... Client Contact Center is nice to have • Experience in Python scripting is nice to have • ...
  • 3 days ago

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Senior Operations Program Manager
  • iRobot Corporation
  • Bedford, MA
  • This role will be the Operations point of contact for all program needs, help drive program team ... Develop, communicate, and status Operations schedule within the integrated Program schedule * Drive ...
  • 4 days ago

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Technical Analyst
  • Kelmar
  • Wakefield, MA
  • Maintaining contact with stakeholders as needed throughout development and testing * Translating ... Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule ...
  • 4 days ago

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Financial Analyst III - # 20-06306
  • Sunrise Systems Inc
  • Cambridge, MA
  • Cost Center Manager * Responsible for business planning and analysis strategies. Implements and ... Ensure budgets and schedules meet organization requirements and standards, responsible for overall ...
  • 6 days ago

Newton is a suburban city in Middlesex County, Massachusetts, United States. It is approximately 7 miles (11 km) west of downtown Boston and is bordered by Boston's Brighton and West Roxbury neighborhoods to the east and south, respectively, and by the suburb of Brookline to the east, the suburbs of Watertown and Waltham to the north, and Weston, Wellesley and Needham to the west. Rather than having a single city center, Newton resembles a patchwork of thirteen villages. According to the 2010 U.S. Census, the population of Newton was 85,146, making it the eleventh largest city in the state. Ne...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,848 to $70,138
Newton, Massachusetts area prices
were up 2.5% from a year ago