Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
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If you work well under pressure, are proactive, and consistently produce precise high-quality work based on established guidelines, this job perfectly fits you!
We are a premier private duty Home Care Agency based in Norwich, CT, and Warwick, RI. Our mission is to equip and empower our caregivers with the right tools and resources needed to provide our clients with an extraordinary care experience, and we are seeking a talented and experienced Scheduling Coordinator to join our team.
As a vital team member, you will play a crucial role in our organization by establishing relationships with care professionals, nurses, and clients to match, schedule, and coordinate care services for our clients so they do not go without care.
We want to hear from you if you are a steady and methodical individual who delivers quality work on a consistent basis and cares about older adults.
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0 Contact Center Traffic and Scheduling Analyst jobs found in Norwich, CT area