Contact Center Traffic and Scheduling Analyst jobs in Ogden, UT

Do you enjoy going to work every day knowing that what you do makes a real difference in the lives of others? Do you get satisfaction from giving great customer service experiences, while receiving a great employee experience? If so, Wasatch Peaks may be the perfect place for you!

Wasatch Peaks Credit Union currently operates 6 branches in Weber County, Utah. Our foundation is a unique one, with 3 Credit Unions merging into one. The last merger occurred about 10 years ago, bringing together Weber, Alliance, and SummitOne Credit Unions. We serve our members guided by our simple yet powerful mission statement: Exceeding expectations one member at a time.

The Role
In this role, you are the first impression of Wasatch Peaks. Your member service efforts are vital to the members' experience and perception of our credit union. Your day-to-day tasks consist of helping members one-on-one with their needed transactions, including money transfers, online banking assistance, wire transfers, and more. We are looking for someone who loves to talk to new people every day and finds great fulfillment in the work they do.

Why You'll Love Wasatch Peaks

• Competitive pay (starts at $14.75 per hour depending on experience with a higher starting pay for those who are fluent in Spanish)
• Advancement program with raises (get a raise every 60-90 days for your first year)
• PTO
• 401(k) with 5% match
• 10% pay increase for higher education graduation
• 13 paid holidays per year, including your birthday!
• Free onsite gym for employees and household members
• Fully stocked break room
• Paid Costco/Sam's Club Membership
• Learning and growth opportunities
• Great work schedule
• Friendly and professional environment

Requirements

• High School Diploma or GED
• Computer experience
• Previous phone experience preferred but not required

Schedule
This position offers Part-Time employment, from 1pm-6pm with rotating Saturdays, but never work 6 days in a row. We are always closed Sundays.

If Wasatch Peaks sounds like the right fit, let us know by filling out our 5-minute application. We are excited to meet you!

Job Type: Part-time

Pay: $14.75 - $15.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• On-the-job training
• Paid time off

Experience level:

• 1 year

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• In-person

Application Question(s):

• Do any of your family members work or volunteer at Wasatch Peaks? Family members are defined as those related by blood, marriage, shares a household with an employee, or someone with who has a close, personal relationship with an employee.

Experience:

• Phone: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: In person