Contact Center Traffic and Scheduling Analyst jobs in Olathe, KS

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

62 Contact Center Traffic and Scheduling Analyst jobs found in Olathe, KS area

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Paramedic Nurse - Licensed Practical Nurse (LPN)
  • CSL Plasma
  • Kansas City, MO
  • Maintains awareness of appropriate immunization schedule for each antigen. 12 Ensures the accurate ... center or other regulated environment preferred • Ability to make and analyze a physical ...
  • yesterday

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Paramedic OR Nurse
  • CSL Plasma
  • Kansas City, MO
  • Maintains awareness of appropriate immunization schedule for each antigen. 12 Ensures the accurate ... center or other regulated environment preferred • Ability to make and analyze a physical ...
  • yesterday

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Paramedic Nurse - RN or LPN
  • CSL Plasma
  • Kansas City, MO
  • Maintains awareness of appropriate immunization schedule for each antigen. 12 Ensures the accurate ... center or other regulated environment preferred • Ability to make and analyze a physical ...
  • yesterday

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Paramedic Nurse - Registered Nurse (RN)
  • CSL Plasma
  • Kansas City, MO
  • Maintains awareness of appropriate immunization schedule for each antigen. 12 Ensures the accurate ... center or other regulated environment preferred • Ability to make and analyze a physical ...
  • yesterday

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SharePoint Analyst
  • Freedom Staffing
  • Kansas City, MO
  • ... schedule, equipment, tasks and activities across shift roles. Executes Service Desk Battle Rhythm activities and assigned activities: SharePoint Maintenance Execution, Data Center Equipment Checks ...
  • 2 days ago

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Warehouse Associate
  • Logistics Company
  • Gardner, KS
  • ... work schedule due to changing operational need Work in hot and cold environments All candidates ... center support, last mile delivery, supply chain analytics and optimization, and more. We are ...
  • 3 days ago

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Security Analyst - Tier 1 (Entry-Level)
  • Customer Value Partners
  • Kansas City, MO
  • ... Center (SOC).Use data collected from a variety of cyber defense tools (e.g., intrusion detection ... Characterize and analyze network traffic to identify anomalous activity and potential threats to ...
  • 7 days ago

Olathe (/oʊˈleɪθə/ oh-LAY-thə) is the county seat of Johnson County, Kansas, United States. It is the fourth most populous city in the Kansas City Metropolitan Area and Kansas. With a 2010 population of 125,872. By 2017, the Census Bureau estimated Olathe's population had grown to 137,472. It is the headquarters of Garmin. Olathe is bordered by the cities of Lenexa to the north, Overland Park to the east, De Soto to the northwest, and Gardner to the southwest. According to the United States Census Bureau, the city has a total area of 60.42 square miles (156.49 km2) of which 59.66 square mile...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$44,512 to $60,209
Olathe, Kansas area prices
were up 1.7% from a year ago