Contact Center Traffic and Scheduling Analyst jobs in Owensboro, KY

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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3 Contact Center Traffic and Scheduling Analyst jobs found in Owensboro, KY area

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Customer Service Representative
  • Alorica
  • Owensboro, KY
  • Flexible training schedules * Medical and dental benefits * Paid time off * Paid holiday and sick ... A climate controlled, contact center environment - filled with amazing people, incredible career ...
  • 2 days ago

Owensboro is a home rule-class city in and the county seat of Daviess County, Kentucky, United States. It is the fourth-largest city in the state by population. Owensboro is located on U.S. Route 60 about 107 miles (172 km) southwest of Louisville, and is the principal city of the Owensboro metropolitan area. The 2015 population was 59,042.[not in citation given] The metropolitan population was estimated at 116,506. Owensboro is located at 37°45′28″N 87°7′6″W / 37.75778°N 87.11833°W / 37.75778; -87.11833 (37.757748, −87.118390), at the crook of a bend in the Ohio River. Owensboro is 37 mile...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$42,831 to $57,935
Owensboro, Kentucky area prices
were up 1.3% from a year ago