Contact Center Traffic and Scheduling Analyst jobs in Paramus, NJ

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Construction Inspector
  • Traffic Planning & Design Career Center
  • Paramus, NJ FULL_TIME
  • Construction Inspector

     
    Ranked the overall #4 Best Civil Engineering Firm to Work for in the Nation (#1 in our size category), and residing on the list of the Engineering News Record (ENR)’s Top 500 Design Firms in the nation, TPD (Traffic Planning and Design, Inc.) is currently hiring Construction Inspectors (at multiple levels) ideally NICET Certified.

    Our ideal candidate has minimum of 3 years of experience, a strong work ethic, a desire to learn, the willingness to work cohesively within a team, and the ability to work on multiple projects. Additionally, we offer a creative, flexible, supportive and fun environment!

    Duties and Responsibilities include, but are not limited to:

    • Provide daily inspection of construction work within a given discipline to ensure the project complies with plans and specifications. Such as Roadway Inspection of earthwork, drainage, paving, etc.; Structural inspection of foundations, piles, concrete, deck formwork, MSE walls, sign structures, etc.; ADA Compliance Inspection of curb ramps and sidewalks, etc.; Traffic Signal Inspections.
    • Document all on-site observations of construction progress, equipment, manpower, and materials on a Daily Inspection Report and various other reports required.
    • Measure and record quantities for payment
    • Prepare as-built drawings
    • Serving as on-site project representative.

    Job Requirements

    • At least one or more of the following certifications are preferred: ACI, NJSAT, TCC or CCTC.
    • NICET Certification: II-IV is preferred.
    • EIT or B.S. in Civil Engineering is a plus (not required)
    • Experience with bridge construction is a plus.
    • Excellent oral and written communication skills
    • Strong work ethic and ability to work on multiple projects and ability to meet multiple deadlines
    • Knowledge of Microsoft Office Suite
    • Valid Driver’s License

    At TPD we exist to improve the quality of life for the public, and are dedicated to Moving Forward Together®

     
  • 1 Month Ago

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Nursing Scheduling Coordinator- Full Time
  • Pine Valley Center for Rehabilitation and Nursing
  • Spring, NY FULL_TIME
  • Pine Valley Center for Rehabilitation and Nursing is seeking an experienced Nursing Scheduler. Come join the Pine Valley Team! This position is full time and requires availabiltiy Monday- Friday. Resp...
  • 17 Days Ago

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Afternoon Behavior Technician: early childhood 3:30-6:30 PM: Starting May
  • Ascend Licensed Behavior Analyst PLLC
  • New, NY PART_TIME
  • GENERAL JOB DESCRIPTION: The Behavior Technician implements skills acquisition and behavior reduction protocols utilizing the principles of Applied Behavior Analysis (ABA) with children with autism an...
  • Just Posted

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Talent Acquisition Specialist
  • Licensed behavior analyst professional Services PLLC
  • Airmont, NY CONTRACTOR
  • The Talent Acquisition Specialist will be responsible for identifying and attracting top talent for the organization. This individual will conduct virtual interviews, assess resumes, and determine sel...
  • 5 Days Ago

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Data Center Technician/Field Analyst
  • Robert Half
  • Norwood, NJ FULL_TIME
  • -Schedules EDC work load for building(s) for which the field technician is responsible-Schedules movers to coordinate movement of Equipment between rooms, floors, and buildings-Translates IT requests ...
  • 17 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Paramus, NJ area

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 6 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 7 hours ago **L...
  • 4/24/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 4 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 11 hours ago **...
  • 4/24/2024 12:00:00 AM

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Customer Care Analyst, Special Markets
  • Henry Schein
  • New York, NY
  • Customer Care Analyst, Special Markets page is loaded **Customer Care Analyst, Special Markets** **Customer Care Analyst...
  • 4/24/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 17 hours ago
  • Massgenics
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 17 hours ago **...
  • 4/23/2024 12:00:00 AM

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Collections Financial Analyst
  • CFG Merchant Solutions
  • Glen Rock, NJ
  • Job Description Job Description CFG Merchant Solutions, LLC (CFGMS) is a rapidly growing alternative finance company tha...
  • 4/22/2024 12:00:00 AM

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Sr Customer Contract Analyst (Remote, US)
  • Syneos Health Careers
  • New York, NY
  • Description Senior Customer Contract Analyst Syneos Health® is a leading fully integrated biopharmaceutical solutions or...
  • 4/22/2024 12:00:00 AM

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Client Services Analyst - Private Equity Firm in Midtown
  • Coda Searchstaffing
  • New York, NY
  • Our client, a leading private equity firm, is looking to add a Client Services Analyst to their growing New York City te...
  • 4/22/2024 12:00:00 AM

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Customer Service Representatives - Customer Service - Analysts East Syracuse , New York Contract To Hire Added - 14 hours ago
  • Comforcehealth
  • New York, NY
  • **Customer Service Representatives - Customer Service** East Syracuse, New York Contract To Hire Added - 15 hours ago **...
  • 4/22/2024 12:00:00 AM

Paramus (/pəˈræməs/ pə-RAM-əs) is a borough in Bergen County, New Jersey, United States. As of the 2010 United States Census, the borough's population was 26,342.. A suburb of New York City, Paramus is located 15 to 20 miles (24 to 32 km) northwest of Midtown Manhattan and approximately 8 miles (13 km) west of Upper Manhattan. The Wall Street Journal characterized Paramus as "quintessentially suburban".[21] Paramus was incorporated as a borough by an act of the New Jersey Legislature on March 2, 1922, and ratified by a referendum held on April 4, 1922, that passed by a vote of 238 to 10.[22][2...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$66,468 to $86,580
Paramus, New Jersey area prices
were up 1.5% from a year ago