Contact Center Traffic and Scheduling Analyst jobs in Peabody, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

125 Contact Center Traffic and Scheduling Analyst jobs found in Peabody, MA area

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Emergency Room RN
  • Supplemental Health Care
  • Boston, MA
  • Boston, MA Schedule: (3),12-hour shifts per week (36 hours) Facility Information: 399 Total Beds ... Please contact Zach Marshall at 978-860-6580, email him at zmarshall@shccares.com
  • yesterday

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Staff Nurse - MICU B (36 Hours, Permanent Nights, E/O Weekend)
  • Boston Medical Center
  • Winthrop, MA
  • In 2014, Boston Medical Center embarked on an ambitious, four-year redesign project with a goal of ... Our team will contact you regarding your experience and fit. Minimum Qualifications: * One year of ...
  • 2 days ago

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Pediatric NP Manager
  • Boston Medical Center
  • Winthrop, MA
  • Boston Medical Center (BMC) is more than a hospital. Its a network of support and care that touches ... The NP will contact the family at least once every six months to monitor the childs status, review ...
  • 2 days ago

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Operating Room - OR - RN - Travel (Methuen MA)
  • Sunbelt Staffing
  • Methuen, MA
  • Between the two nurses scheduled, they determine who does what shift on each day. It is possible to ... contact me directly. Bernadette Richardson National Hiring Manager 813-471-0166 bernadette ...
  • 5 days ago

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Contact Center Technical Engineers
  • Corus Consulting
  • Boston, MA
  • Title Contact Center Technical Engineers Location Boston,MA. Duration Longterm We currently have a ... analyzing logs to identify root cause and resolution
  • 5 days ago

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Business Info Consultant Sr. - PS35409
  • Anthem, Inc
  • Boston, MA
  • Description SHIFT Day Job SCHEDULE Full-time Your Talent. Our Vision. At Anthem, Inc., it's a ... Responsible for serving as an expert in data analysis, reporting and formulating recommendations ...
  • 6 days ago

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Account Manager
  • V12 Data
  • Wakefield, MA
  • Primary responsibilities of the Account Manager are to be the main V12 point-of-contact for the ... project schedules in conjunction with team. · Traffics projects internally ensuring proper ...
  • 6 days ago

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Work at Home Support Representative
  • Omni Interactions
  • Boston, MA
  • ... schedule. You can work between 2 - 8 hours a day, seven days a week, day, nights, weekends. As an ... Strong phone contact handling skills and active listening * Familiarity with CRM systems and ...
  • 7 days ago

Peabody is located at 42°32′3″N 70°57′41″W / 42.53417°N 70.96139°W / 42.53417; -70.96139 (42.534045, -70.961465). According to the United States Census Bureau, the city has a total area of 16.8 square miles (43.5 km2), of which 16.2 square miles (42.0 km2) is land and 0.58 square miles (1.5 km2) or 3.46%, is water. The northwestern border of Peabody lies along the Ipswich River, with brooks feeding it, and the Waters River, a tributary of the Danvers River, drains the northeast part of town. Several other ponds and a portion of Suntaug Lake lie within town. The largest protected portion of...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,506 to $69,675
Peabody, Massachusetts area prices
were up 2.5% from a year ago