Contact Center Traffic and Scheduling Analyst jobs in Petaluma, CA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

5 Contact Center Traffic and Scheduling Analyst jobs found in Petaluma, CA area

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Street-Level Imaging Vehicle Driver (Santa Rosa):Veteran+Military
  • Veteran Staffing Network
  • Santa Rosa, CA
  • Maintain contact with project manager regularly via personal cell phone (texting/voice/pictures ... Track expenses when needed Schedule : All hotel and meals paid for. * Both drivers working 3 or 4 ...
  • 2 days ago

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Construction Coordinator - CONTRACTOR
  • Dynamic Office & Accounting Solutions
  • Rohnert Park, CA
  • Act as point of contact for specific construction projects * Creating new construction projects in ... Additional experience in data analysis and job tracking preferred * Strong MS Office experience ...
  • 3 days ago

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Environmental Services Manager
  • The Redwoods, A Community of Seniors
  • Vallejo, CA
  • Plans work and staffing schedules to ensure adequate services are rendered * Coordinates a variety ... Oversees the Life safety compliance of the Skilled Nursing Center including performing daily ...
  • 5 days ago

Petaluma /pɛtəˈluːmə/ is a city in Sonoma County, in California's Wine Country, part of the North Bay sub-region of the San Francisco Bay Area, located 37 mi (60 km) north of San Francisco. Its population was 57,941 according to the 2010 Census. The Rancho Petaluma Adobe, located in Petaluma, is a National Historic Landmark. Its construction started in 1836 by order of General Mariano Guadalupe Vallejo, then Commandant of the San Francisco Presidio. It was the center of a 66,000 acre (270-km²) ranch stretching from Petaluma River to Sonoma Creek. The adobe is considered one of the best preserv...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,412 to $69,546
Petaluma, California area prices
were up 2.5% from a year ago