Contact Center Traffic and Scheduling Analyst jobs in Plymouth, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

16 Contact Center Traffic and Scheduling Analyst jobs found in Plymouth, MA area

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Biomedical Equipment Technician I:Veteran+Military Connected
  • Veteran Staffing Network
  • South Weymouth, MA
  • Perform performance assurance (PA) inspections, scheduled maintenance, electrical safety ... Contact Us: 855.VETS111
  • 2 days ago

C
Tax Manager - Trust & Estates
  • CyberCoders
  • New Bedford, MA
  • We have been collaborating with clients in a diverse range of industries analyzing and resolving ... contact with clients throughout the business year, answering questions and advising, as needed ...
  • 3 days ago

The latitude of Plymouth is 41.95833 and its longitude is −70.66778. According to the United States Census Bureau, the town has a total area of 134.0 sq mi (347 km2), of which 96.5 sq mi (250 km2) is land, and 37.5 sq mi (97 km2) (28%) is water. With the largest land area of any municipality in Massachusetts, Plymouth consists of several neighborhoods and geographical sections. Larger localities in the town include Plymouth Center, North, West and South Plymouth, Manomet, Cedarville, and Saquish Neck. Plymouth makes up the entire western shore of Cape Cod Bay. It is bordered on land by Bourne ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$49,126 to $66,455
Plymouth, Massachusetts area prices
were up 1.6% from a year ago