Contact Center Traffic and Scheduling Analyst jobs in Providence, RI

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

39 Contact Center Traffic and Scheduling Analyst jobs found in Providence, RI area

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Supply Chain Analyst
  • A-Line Staffing Solutions
  • Cumberland, RI
  • Please contact Nate Edmiston if you're interested in the position! 586-710-7983 nedmiston ... Intervene with suppliers, factories and our auditing firm partners to resolve audit scheduling ...
  • yesterday

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Remote Life Insurance Agent (State License Required)
  • Assurance
  • North Providence, RI
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 2 days ago

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Remote Life Insurance Agent (State License Required)
  • Assurance
  • Cranston, RI
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 2 days ago

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Remote Life Insurance Agent (State License Required)
  • Assurance
  • Providence, RI
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 2 days ago

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Remote Life Insurance Agent (State License Required)
  • Assurance
  • East Providence, RI
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 2 days ago

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Remote Life Insurance Agent (State License Required)
  • Assurance
  • Cumberland, RI
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 2 days ago

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Medical Customer Service Analyst
  • A-Line Staffing Solutions
  • Woonsocket, RI
  • Jacob Zambuto jzambuto@alinestaffing.com Call Center Representatives Highlights: * Pay starts at ... traffic and is secure from unintentional access. • Ability to execute successfully in a deadline ...
  • 2 days ago

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Behavior Analyst Board Certified (BCBA)
  • Kaleidoscope ABA
  • 02481, MA
  • This would be a combination of Center and Home-based services as we look to expand our reach in ... Kaleidoscope ABA Contract Contact: MA Careers Office Email: MACareers@kfsaba.org Office Phone: 877 ...
  • 5 days ago

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,362 to $65,419
Providence, Rhode Island area prices
were up 1.6% from a year ago