Contact Center Traffic and Scheduling Analyst jobs in Quincy, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

108 Contact Center Traffic and Scheduling Analyst jobs found in Quincy, MA area

Quincy (/ˈkwɪnzi/ KWIN-zee) is the largest city in Norfolk County, Massachusetts, United States. It is part of Metropolitan Boston and one of Boston's immediate southern suburbs. Its population in 2014 was 93,397, making it the eighth-largest city in the state. Known as the "City of Presidents," Quincy is the birthplace of two U.S. presidents—John Adams and his son John Quincy Adams—as well as John Hancock, a President of the Continental Congress and the first signer of the Declaration of Independence. First settled in 1625, Quincy was briefly part of Dorchester and Boston before becoming the ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,567 to $69,757
Quincy, Massachusetts area prices
were up 2.5% from a year ago