Contact Center Traffic and Scheduling Analyst jobs in Rhode Island

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

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Shift Commander
  • Roger Williams University
  • Bristol, RI
  • ... scheduling, assignment and maintenance and facilities failure reporting and hands on support. This ... Provide recommendation for review and analysis by senior management of the department. Security ...
  • 12 hours ago

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Remote Healthcare CSR
  • Medix
  • Woonsocket, RI
  • ... Call Center Representatives a stable work schedule with competitive pay and benefits! Let Medix ... JOB SUMMARY: As a Medicare Pharmacy Authorizations and Appeals Analyst, you will be directly ...
  • 3 days ago

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CALL CENTER EXPERIENCE? Entry Level Sales Support/Customer Service
  • Momentum Marketing
  • Pawtucket, RI
  • Available to work full time, Monday- Friday schedule. Ability to excel in unsupervised individual ... we come in contact with. www.momentummarketingri.com Company Description Momentum Marketing ...
  • 5 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Cranston, RI
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 6 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Providence, RI
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 6 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • East Providence, RI
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 6 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • South Kingstown, RI
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 6 days ago

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Remote Life Insurance Agent - All Leads Provided (License Required)
  • Assurance
  • Cumberland, RI
  • Detailed analytics on your sales performance You ARE your own boss, in control of your own schedule and success, surrounded online by other top performers like you. You ARE NOT in a call center 8 ...
  • 6 days ago

Rhode Island (/ˌroʊd -/ (listen)), officially the State of Rhode Island and Providence Plantations, is a state in the New England region of the United States. It is the smallest state in area, the seventh least populous, the second most densely populated, and it has the longest official name of any state. Rhode Island is bordered by Connecticut to the west, Massachusetts to the north and east, and the Atlantic Ocean to the south via Rhode Island Sound and Block Island Sound. It also shares a small maritime border with New York. Providence is the state capital and most populous city in Rhode Is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,548 to $65,669