Contact Center Traffic and Scheduling Analyst jobs in Saint Louis, MO
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
- Alliance Credit Union
-
Fenton, MO
FULL_TIME
-
Contact (Call) Center RepresentativeAre you ready to love your job? Do you want to put your financial service skills to better use, where your efforts can pay off for you AND make your neighborhood a better place to live and work?
Alliance Credit Union is a leader in the St. Louis area financial community, providing the best in service and rates to our members. We're looking for someone to provide high-level account services in our Fenton Contact Center. A well-qualified candidate would have banking experience, heavy volume call center experience, or both.The CCR position is sales and service oriented providing financial advice and assistance to Alliance Credit Union members and potential members conducted primarily via the telephone, internet and U.S. mail. The CCR position also serves as the primary contact for all Electronic Services. The CCR position requires a moderate to expert degree of financial management and banking knowledge with the ability to listen and solve member financial needs and problems by offering appropriate credit union products and services. This position is that of a financial service consultant and member advocate. The CCR position requires the ability to move from problem solving to product and service consulting and document and forms management with a high degree of accuracy. The CCR must have the ability to identify member financial needs and apply appropriate products and services solutions from the menu that Alliance Credit Union offers. The CCR must be an Alliance Credit Union advocate who enthusiastically demonstrates the brand promise and brand experience for members.- Contact Center Reps start at $17-18 (depending on experience)
- $2/hr weekend shift differential for Saturday mornings
- Paid weekly
- Full benefits package including group health, dental, vision, and life insurance
- 401k with generous match
- Annual bonuses
- The Contact Center Rep will be in-branch for initial training, and will transition to hybrid work-from-home
- $10/day incentive for in-branch shifts
To apply, or see other openings at Alliance (if any): https://alliancecu.com/careers/ - Just Posted
- MCI Military Recruitment
-
Louisiana, MO
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 16 Days Ago
- MCI Jobs
-
Louisiana, MO
TEMPORARY
- POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurric...
- 16 Days Ago
- MCI Careers
-
Louisiana, MO
TEMPORARY
- LOCATIONRemote Work-at-Home JOB TYPEPart-Time PAY TYPESHourly Bonus APPLICATION DETAILSNo Resume Required, Entry-Level POSITION OVERVIEW IMMEDIATE OPENINGS - HURRICANE RELIEF AGENTS MCI is seeking age...
- 17 Days Ago
- Tivly
-
St. Louis, MO
FULL_TIME
- DescriptionTivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and cus...
- Just Posted
- SSM Health
-
Saint Louis, MO
FULL_TIME
- Answers incoming calls and performs triage of inquiries.PRIMARY RESPONSIBILITIESResponds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set stan...
- 1 Month Ago
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0 Contact Center Traffic and Scheduling Analyst jobs found in Saint Louis, MO area
About Saint Louis, Missouri
were up 0.7% from a year ago