Contact Center Traffic and Scheduling Analyst jobs in Salem, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020

117 Contact Center Traffic and Scheduling Analyst jobs found in Salem, MA area

  • Kurt Young Insurance Group
  • Cambridge, MA
  • Strong work ethic and the ability to prioritize, create a consistent schedule and protect work ... contact us today: 573-220-4292
  • 14 hours ago

Licensed Practical Nurse - LPN
  • New England Center for Healthy Minds
  • Boston, MA
  • Ability to read, analyze and interpret practice standards, technical procedures and government ... Scheduling patient appointment appropriately according to urgency and severity of concern * Convey ...
  • 2 days ago

Chief Deputy Clerk of Administration
  • US District Court
  • Boston, MA
  • Interact with the Administrative Office, Federal Judicial Center, other federal courts, court units ... In conjunction with the Clerk and management team, establish and adjust long range goals, schedules ...
  • 2 days ago

Travel Nurse - Ac Dial RN - Little Rock, AR
  • General Healthcare Resources - Travel Nursing
  • Boston, MA
  • Ozark Folk Center * Rivers, Waterfalls and Parks * Indoor and outdoor activities About Us At GHR ... Flexible scheduling options * Personalized service * Health insurance * 401(k) investment plan
  • 2 days ago

Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Boston, MA
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 2 days ago

Psychologist (PhD/PsyD) - Telemedicine (Remote)
  • The IMA Group
  • Boston, MA
  • ... schedules - excellent work-life balance * Career advancement opportunities within the organization Contact us by email at or call 914-323-0384 Visit IMA's career center at www ...
  • 3 days ago

Sr Manager/Assoc Director, Clinical Outsourcing, Contracts and Budgets
  • Xenon Pharmaceuticals
  • Boston, MA
  • Serve as the main contact for outsourcing process and activities for Clinical Development such as ... schedules and other business practices. * Develop cost estimates for study scenarios, develop ...
  • 6 days ago

Contact Center Technical Engineers
  • Corus Consulting
  • Boston, MA
  • Title Contact Center Technical Engineers Location Boston,MA. Duration Longterm We currently have a ... analyzing logs to identify root cause and resolution
  • 6 days ago

Salem is located at 42°31′1″N 70°53′55″W / 42.51694°N 70.89861°W / 42.51694; -70.89861 (42.516845, -70.898503). According to the United States Census Bureau, the city has a total area of 18.1 square miles (47 km2), of which 8.1 square miles (21 km2) is land and 9.9 square miles (26 km2), or 55.09%, is water. Salem lies on Massachusetts Bay between Salem Harbor, which divides the city from much of neighboring Marblehead to the southeast, and Beverly Harbor, which divides the city from Beverly along with the Danvers River, which feeds into the harbor. Between the two harbors lies Salem Neck a...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,506 to $69,675
Salem, Massachusetts area prices
were up 2.5% from a year ago