Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
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Flagger Force is hiring Crew Members (Traffic Flaggers) in your area to help keep communities moving.
As an entry-level crew member (traffic flagger) you will assist with setting up construction work zones. Keeping our communities moving is an essential job and you will ensure the safety of our client, the public, and your crew.
Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.
Our Crew Members (Traffic Flaggers) are dispatched from their homes.
We offer:
Must haves:
The road begins here. Are you cut out for this ride?
Looking for a change in careers? Candidates with Warehouse experience or Construction/Laborer experience, apply today!
Job Type: Full-time
Pay: $15.70 per hour
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INDNEPA
Job Type: Full-time
Pay: $15.70 per hour
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People with a criminal record are encouraged to apply
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Work Location: On the road
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0 Contact Center Traffic and Scheduling Analyst jobs found in Scranton, PA area