Contact Center Traffic and Scheduling Analyst jobs in Scranton, PA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

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Crew Member (Traffic Flagger)
  • Flagger Force Traffic Control Services
  • Luzerne, PA FULL_TIME
  • Are you up for a new challenge every day?

    Hiring Immediately! Apply today!

    Flagger Force is hiring Crew Members (Traffic Flaggers) in your area to help keep communities moving.

    As an entry-level crew member (traffic flagger) you will assist with setting up construction work zones. Keeping our communities moving is an essential job and you will ensure the safety of our client, the public, and your crew.

    Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

    Our Crew Members (Traffic Flaggers) are dispatched from their homes.

    We offer:

    • $15.70/hr to start
    • Promotional opportunities available within 45-60 days, which include a pay increase, company vehicle, and gas card
    • Full-time opportunities—we promote 100% from within for field leadership positions and offer in-house paid training for advancement. No flagging experience required, we train you!
    • Bonus programs
    • Monetary bonus programs based on attendance and job performance. With two payouts a year.
    • Referral program—recommend a family member or friend to work at Flagger Force and you may qualify for a bonus!
    • Medical/Vision/Dental
    • 401k
    • Internal communications app available to connect employees to each other, real-time assistance, and resources.
    • Paid Time Off
    • Weekly Pay

    Must haves:

    • Valid driver's license
    • Reliable vehicle
    • Available Monday-Friday, during the day
    • Comfortable standing 8-12 hours per day, walking 1-2 miles per day, and lifting up to 50 lbs throughout the day, in all types of weather conditions.

    The road begins here. Are you cut out for this ride?

    Looking for a change in careers? Candidates with Warehouse experience or Construction/Laborer experience, apply today!

    • Flagger Force is an Equal Opportunity Employer*

    Job Type: Full-time

    Pay: $15.70 per hour

    License

    • Driver's License (Preferred)

    Work Location:

    • Multiple locations

    Pay Frequency:

    • Weekly

    Work Remotely:

    • No

    INDNEPA

    Job Type: Full-time

    Pay: $15.70 per hour

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Employee assistance program
    • Flexible schedule
    • Health insurance
    • Life insurance
    • Paid time off
    • Professional development assistance
    • Referral program
    • Retirement plan
    • Vision insurance

    Compensation package:

    • Bonus opportunities

    Schedule:

    • Day shift
    • Monday to Friday

    People with a criminal record are encouraged to apply

    Ability to Relocate:

    • Luzerne County, PA: Relocate before starting work (Required)

    Work Location: On the road

  • 23 Days Ago

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Flagger
  • Traffic Plan
  • Scranton, PA FULL_TIME
  • Traffic Plan is Hiring for Full-Time Flaggers **Join now and earn a $2,000 bonus paid 30 days after your 6-month anniversary date** MUST BE: AVAILABLE MONDAY-FRIDAY MUST HAVE: A VALID PA DRIVER'S LICE...
  • 24 Days Ago

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Flagger
  • Traffic Plan
  • Forty Fort, PA FULL_TIME
  • Traffic Plan is Hiring for Full-Time Flaggers **Join now and earn a $2,000 bonus paid 30 days after your 6-month anniversary date** MUST BE: AVAILABLE MONDAY-FRIDAY MUST HAVE: A VALID PA DRIVER'S LICE...
  • 24 Days Ago

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Certified Behavior Analyst
  • Children Service Center
  • Hazleton, PA FULL_TIME
  • Purpose of this position:Children’s Service Center’s Autism/Applied Behavior Analysis (ABA) Program is designed to enhance the behavioral, social, communication, and adaptive functioning of children, ...
  • 21 Days Ago

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Behavior Analyst/Behavior Consultant (ABA)
  • Children Service Center
  • Hazleton, PA FULL_TIME
  • Applied Behavior Analysis (ABA)/Autism ProgramPosition: Behavior Analyst (BA)/Behavior Consultant (BC-ABA) Reports to the Clinical Director, ABA/Autism ProgramPurpose, Foundation and Sustainability of...
  • 2 Months Ago

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Tech Support Center Analyst (part time/evening)
  • University of Scranton
  • Scranton, PA PART_TIME
  • University of Scranton Tech Support Center Analyst (part time/evening) Non-Discrimination Statement The University of Scranton embraces diversity and inclusion through its mission, Jesuit identity, st...
  • 11 Days Ago

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0 Contact Center Traffic and Scheduling Analyst jobs found in Scranton, PA area

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Senior Software Engineer, Android
  • Capital One
  • Scranton, PA
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
  • 4/22/2024 12:00:00 AM

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Principal Associate, CSOC Analyst
  • Capital One
  • Scranton, PA
  • Center 3 (19075), United States of America, McLean, Virginia Principal Associate, CSOC Analyst Capital One is looking fo...
  • 4/22/2024 12:00:00 AM

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Lead Software Engineer, Android
  • Capital One
  • Scranton, PA
  • Center 1 (19052), United States of America, McLean, Virginia Lead Software Engineer, Android Do you love building and pi...
  • 4/22/2024 12:00:00 AM

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Travel Physical Therapist - $1,762 per week
  • Hiring Now!
  • Scranton, PA
  • Supplemental Health Care is seeking a travel Physical Therapist for a travel job in Scranton, Pennsylvania. Job Descript...
  • 4/22/2024 12:00:00 AM

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Travel Nurse RN - Psychiatric - $1,689 per week
  • Adventist Health
  • Moosic, PA
  • Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Moosic, Pennsylvania. Job ...
  • 4/22/2024 12:00:00 AM

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Administrative Assistant 2
  • Luzerne County, PA
  • Wilkes Barre, PA
  • Salary: $49,000.00 Annually Location : Wilkes-Barre, PA Job Type: Full-time Job Number: 01676 Department: MH-DS Opening ...
  • 4/21/2024 12:00:00 AM

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Travel Nurse RN - Psychiatric - $1,822 per week
  • Hiring Now!
  • Moosic, PA
  • Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Moosic, Pennsylvania. Job ...
  • 4/20/2024 12:00:00 AM

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Travel MRI Technologist - $2,662 per week
  • TRS Healthcare
  • Scranton, PA
  • Supplemental Health Care is seeking a travel MRI Technologist for a travel job in Scranton, Pennsylvania. Job Descriptio...
  • 4/18/2024 12:00:00 AM

Scranton is the sixth-largest city in the Commonwealth of Pennsylvania. It is the county seat and largest city of Lackawanna County in Northeastern Pennsylvania's Wyoming Valley and hosts a federal court building for the United States District Court for the Middle District of Pennsylvania. With a population of 77,291, it is the largest city in the Scranton–Wilkes-Barre–Hazleton, PA Metropolitan Statistical Area, which has a population of about 570,000. The city is conventionally divided into 7 districts: North Scranton, Southside, Westside, East Scranton (Hill Section), Central City, Minooka, ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$54,582 to $71,098
Scranton, Pennsylvania area prices
were up 1.5% from a year ago