Contact Center Traffic and Scheduling Analyst jobs in Spartanburg, SC

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

A
Traffic Control Flagger
  • AWP Safety
  • Spartanburg, SC FULL_TIME
  • Company Description

    Ownership. Trust. Teamwork. 

    DO YOU:   

    • Consider yourself hard-working and dependable?  
    • Have great observation skills and consider safety a top priority?  
    • Want every workday and work environment to be different?  
    • Enjoy being outdoors?  
    • Enjoy working independently?  
    • Want to join a company that will help turn a job into a career without going to college? 

    If so, you should consider a career with AWP Safety!  

    Job Description

    WHAT WILL YOU BE DOING:  

    • Setting up safe work zones with proper equipment  

    • Communicating with your partner to keep everyone safe  

    • Controlling traffic flow with stop/slow paddles  

    • Providing outstanding service and protection to customers  

    • Receiving continuous development and guidance to turn an entry level opportunity into a long-term career. 

    Qualifications

    Valid driver's license, comfortable standing 8-12 hours a day, lifting 50-60 lbs., working in all types of weather, and in traffic. Must be able to pass pre-employment screening including a drug test

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    What We Offer:

    · Competitive Pay: Hourly pay based on experience, guaranteed pay increase within the first year.

    · Rapid Advancement: Potential opportunities to progress to Senior Protector in just 4 months, with further growth potential to Lead Protector, Field Supervisor, or Manager roles.

    · Comprehensive Training: Paid, on-the-job training including ATSSA certification and defensive driving, with ongoing professional development.

    · Benefits: Paid Time Off (PTO), Daily Pay option, and overtime opportunities.

    · Recognition and Rewards: Competitive referral incentives and recognition for your dedication and hard work.

     

    Seize the Opportunity to Make a Difference Every Day!

    Apply now to join AWP Safety and embark on a career path that offers unparalleled growth opportunities, comprehensive benefits, and the chance to be a part of America’s leading traffic safety company. Your journey towards a rewarding career in traffic management starts here!

    AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. 

  • 14 Days Ago

W
Traffic Control Flagger
  • Wright
  • Clinton, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 6 Days Ago

W
Traffic Control Flagger
  • Wright
  • Cowpens, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 7 Days Ago

W
Traffic Control Flagger
  • Wright
  • Roebuck, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 7 Days Ago

W
Traffic Control Flagger
  • Wright
  • Lyman, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 7 Days Ago

W
Traffic Control Flagger
  • Wright
  • Laurens, SC FULL_TIME
  • Looking for a job with promotion opportunities? We offer on the job training, weekly pay, overtime, and raises for time earned! No experience is necessary for this entry-level position! This is a gene...
  • 7 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst jobs found in Spartanburg, SC area

H
Local Contract School Services - Special Education Teacher - $42 per hour
  • Hiring Now!
  • Gaffney, SC
  • Supplemental Health Care is seeking a School Services Special Education Teacher for a local contract job in Gaffney, Sou...
  • 4/19/2024 12:00:00 AM

H
Travel Nurse RN - Hospice - $1,922 per week
  • Hiring Now!
  • Gaffney, SC
  • Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Gaffney, South Carolina. Job D...
  • 4/19/2024 12:00:00 AM

S
Quality Assurance Engineer
  • Spero Technology
  • Greenville, SC
  • What You'll Do You will be part of the Regulatory Systems team, comprising of Diverse group of developers, designers and...
  • 4/19/2024 12:00:00 AM

B
Solar Performance Lead
  • Black & Veatch
  • Greenville, SC
  • **Solar Performance Lead** Date: Apr 18, 2024 Location: US Company: Black & Veatch Family of Companies **Together, we ow...
  • 4/19/2024 12:00:00 AM

H
Travel Nurse RN - Med Surg - $1,553 per week
  • Hiring Now!
  • Shelby, NC
  • Supplemental Health Care is seeking a travel nurse RN Med Surg for a travel nursing job in Shelby, North Carolina. Job D...
  • 4/19/2024 12:00:00 AM

L
Travel Nurse RN - Med Surg / Telemetry - $1,801 per week
  • Lancesoft
  • Shelby, NC
  • LanceSoft is seeking a travel nurse RN Med Surg / Telemetry for a travel nursing job in Shelby, North Carolina. Job Desc...
  • 4/19/2024 12:00:00 AM

L
Travel Nurse RN - PCU - Progressive Care Unit - $1,801 per week
  • Lancesoft
  • Shelby, NC
  • LanceSoft is seeking a travel nurse RN PCU - Progressive Care Unit for a travel nursing job in Shelby, North Carolina. J...
  • 4/19/2024 12:00:00 AM

R
SAP Programmer Analyst
  • Rose International
  • Greer, SC
  • Date Posted: 04/16/2024 Hiring Organization: Rose International Position Number: 462356 Job Title: SAP Programmer Analys...
  • 4/15/2024 12:00:00 AM

Spartanburg is the most populous city in and the seat of Spartanburg County, South Carolina, United States, and the 12th-largest city by population in the state. The city of Spartanburg has a municipal population of 37,013, and Spartanburg County has an urban population of 180,786 as of the 2010 census. The Spartanburg Metropolitan Statistical Area, including Spartanburg and Union counties, had a population of 317,057 as of the 2010-2014 American Community Survey 5-Year Estimates. Spartanburg is the second-largest city in the greater Greenville–Spartanburg–Anderson Combined Statistical Area, w...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$54,236 to $70,647
Spartanburg, South Carolina area prices
were up 1.5% from a year ago