Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Ownership. Trust. Teamwork.
DO YOU:
If so, you should consider a career with AWP Safety!
WHAT WILL YOU BE DOING:
Setting up safe work zones with proper equipment
Communicating with your partner to keep everyone safe
Controlling traffic flow with stop/slow paddles
Providing outstanding service and protection to customers
Receiving continuous development and guidance to turn an entry level opportunity into a long-term career.
Valid driver's license, comfortable standing 8-12 hours a day, lifting 50-60 lbs., working in all types of weather, and in traffic. Must be able to pass pre-employment screening including a drug test
All your information will be kept confidential according to EEO guidelines.
What We Offer:
· Competitive Pay: Hourly pay based on experience, guaranteed pay increase within the first year.
· Rapid Advancement: Potential opportunities to progress to Senior Protector in just 4 months, with further growth potential to Lead Protector, Field Supervisor, or Manager roles.
· Comprehensive Training: Paid, on-the-job training including ATSSA certification and defensive driving, with ongoing professional development.
· Benefits: Paid Time Off (PTO), Daily Pay option, and overtime opportunities.
· Recognition and Rewards: Competitive referral incentives and recognition for your dedication and hard work.
Seize the Opportunity to Make a Difference Every Day!
Apply now to join AWP Safety and embark on a career path that offers unparalleled growth opportunities, comprehensive benefits, and the chance to be a part of America’s leading traffic safety company. Your journey towards a rewarding career in traffic management starts here!
AWP Safety is an Equal Opportunity Employer (EOE). Women, minorities, veterans, and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.
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0 Contact Center Traffic and Scheduling Analyst jobs found in Spartanburg, SC area