Contact Center Traffic and Scheduling Analyst jobs in Springfield, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

8 Contact Center Traffic and Scheduling Analyst jobs found in Springfield, MA area

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Field Service Engineer (Connecticut)
  • Park Place Technologies
  • Hartford, CT
  • The customer support center may field and coordinate calls during scheduled and unscheduled hours ... Provides effective problem analysis and identification remotely before arrival at customer site ...
  • 3 days ago

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Field Underwriter - Warm Leads - Build an Agency
  • Jacob Pogue Agency
  • Hartford, CT
  • ... call center, telemarketing, solar, time share, timeshare, travel, real estate, mortgage broker ... schedule an interview--please contact National Hiring Manager: Tiffany Kanehl at (615) 358-8143
  • 5 days ago

Springfield is located at 42°6′45″N 72°32′51″W / 42.11250°N 72.54750°W / 42.11250; -72.54750 (42.112411, −72.547455). According to the United States Census Bureau, the city has a total area of 33.1 square miles (85.7 km2), of which 31.9 square miles (82.5 km2) are land and 1.2 square miles (3.1 km2), or 3.65%, are water. Once nicknamed "The City in a Forest," Springfield features over 4.0 square miles (10.4 km2) of urban parkland, 12% of its total land area. Located in the fertile Connecticut River Valley, surrounded by mountains, bluffs, and rolling hills in all cardinal directions, Spring...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$47,743 to $64,584
Springfield, Massachusetts area prices
were up 1.6% from a year ago