Contact Center Traffic and Scheduling Analyst jobs in Taunton, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

14 Contact Center Traffic and Scheduling Analyst jobs found in Taunton, MA area

According to the United States Census Bureau, the city has a total area of 48.4 square miles (125.4 km2), of which 46.4 square miles (120.1 km2) is land and 1.7 square miles (4.4 km2), or 3.53%, is water. It is the third-largest city by area in Massachusetts, after Boston and Barnstable. Taunton has one major river, the Taunton River, along with its tributaries including the Mill River and the Three Mile River. The highest point in the city is near its southwest corner, with an elevation of 207 feet (63 m) above sea level. Prospect Hill, rising over Lake Sabbatia north of the downtown, has an...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$49,433 to $66,871
Taunton, Massachusetts area prices
were up 1.6% from a year ago