Contact Center Traffic and Scheduling Analyst jobs in Waltham, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

128 Contact Center Traffic and Scheduling Analyst jobs found in Waltham, MA area

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Emergency Room RN
  • Supplemental Health Care
  • Boston, MA
  • Boston, MA Schedule: (3),12-hour shifts per week (36 hours) Facility Information: 399 Total Beds ... Please contact Zach Marshall at 978-860-6580, email him at zmarshall@shccares.com
  • yesterday

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Staff Nurse - MICU B (36 Hours, Permanent Nights, E/O Weekend)
  • Boston Medical Center
  • Waltham, MA
  • In 2014, Boston Medical Center embarked on an ambitious, four-year redesign project with a goal of ... Our team will contact you regarding your experience and fit. Minimum Qualifications: * One year of ...
  • 2 days ago

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Pediatric NP Manager
  • Boston Medical Center
  • Brighton, MA
  • Boston Medical Center (BMC) is more than a hospital. Its a network of support and care that touches ... The NP will contact the family at least once every six months to monitor the childs status, review ...
  • 2 days ago

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CNA's - FT/PT - $30 per hour during COVID crisis - $3000 Bonus!
  • The Ellis Rehabilitation and Nursing Center
  • Norwood, MA
  • Flexible schedule, including availability to work evenings, weekends and holidays as needed The ... Apply here thru Zip Recruiter or Contact: Ellen Scott: 781-949-2303 email: escott@franchihc.com You ...
  • 4 days ago

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Contact Center Technical Engineers
  • Corus Consulting
  • Boston, MA
  • Title Contact Center Technical Engineers Location Boston,MA. Duration Longterm We currently have a ... analyzing logs to identify root cause and resolution
  • 5 days ago

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Business Info Consultant Sr. - PS35409
  • Anthem, Inc
  • Boston, MA
  • Description SHIFT Day Job SCHEDULE Full-time Your Talent. Our Vision. At Anthem, Inc., it's a ... Responsible for serving as an expert in data analysis, reporting and formulating recommendations ...
  • 6 days ago

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Account Manager
  • V12 Data
  • Wakefield, MA
  • Primary responsibilities of the Account Manager are to be the main V12 point-of-contact for the ... project schedules in conjunction with team. · Traffics projects internally ensuring proper ...
  • 6 days ago

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Accreditation & Regulatory Compliance Manager
  • Cambridge Health Alliance
  • Cambridge, MA
  • ... contact for scheduled and unexpected visits by regulatory or accreditation agencies Provides ... Strong analytical and critical reasoning skills Proven ability to establish supportive and ...
  • 7 days ago

Waltham (/ˈwɔːlθæm/) is a city in Middlesex County, Massachusetts, United States, and was an early center for the labor movement as well as a major contributor to the American Industrial Revolution. The original home of the Boston Manufacturing Company, the city was a prototype for 19th century industrial city planning, spawning what became known as the Waltham-Lowell system of labor and production. The city is now a center for research and higher education, home to Brandeis University and Bentley University. The population was 60,636 at the census in 2010. Waltham is commonly referred to as W...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$51,567 to $69,757
Waltham, Massachusetts area prices
were up 2.5% from a year ago