Contact Center Traffic and Scheduling Analyst jobs in Woonsocket, RI

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

40 Contact Center Traffic and Scheduling Analyst jobs found in Woonsocket, RI area

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Nursing/Patient Care - CVS Health
  • Skills for Rhode Island's Future
  • Providence, RI
  • Our nurses have the time and a balanced schedule to build strong one-on-one relationships with your ... As a CVS Health colleague, you' ll be at the center of it all. We offer a diverse work experience ...
  • 2 days ago

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Pharmacy Technician - CVS Health
  • Skills for Rhode Island's Future
  • Providence, RI
  • We offer full-time, part-time and weekend schedules. Our Pharmacy Technicians use their knowledge ... Work as part of the Retail Pharmacy Customer Care Center team on our premiere pharmacy concierge ...
  • 2 days ago

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Transportation Supervisor
  • Company Confidential
  • Providence, RI
  • Ability to work a flexible schedule including early mornings, evenings and/or weekends * ​ A ... Assume ownership for financial forecasts and analysis related to the transportation cost center
  • 2 days ago

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Software Developer
  • Barrister Global Services Network Inc.
  • Cranston, RI
  • ... schedules new applications systems projects with user, systems software, and computer center ... analysis tools and techniques. * Reviews and evaluates systems and software for adherence to ...
  • 3 days ago

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Software Engineer III
  • Paladin Consulting Inc
  • Cranston, RI
  • ... schedules new applications systems projects with user, systems software, and computer center ... analysis tools and techniques. * Reviews and evaluates systems and software for adherence to ...
  • 4 days ago

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REMOTE Banking Call Center Rep/Data Entry Clerk
  • A-Line Staffing Solutions
  • Johnston, RI
  • Please contact Brad Zidek at bzidek@alinestaffing.com for immediate consideration! Or call at 412 ... Variety of work schedules to suit your lifestyle and needs * Opportunities to grow your career with ...
  • 6 days ago

Woonsocket (/wʊnˈsɒkɪt, wən-/ wuun-SOK-it, wən-) is a city in Providence County, Rhode Island, United States. The population was 41,186 at the 2010 census, making it the sixth largest city in the state. Woonsocket lies directly south of the Massachusetts state line and constitutes part of both the Providence metropolitan area and the larger Greater Boston Combined Statistical Area. The city is the corporate headquarters of CVS Health, a pharmacy services provider. It is home to Landmark Medical Center, the Museum of Work and Culture, and the American-French Genealogical Society. According to ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,250 to $65,265
Woonsocket, Rhode Island area prices
were up 1.6% from a year ago