Contact Center Traffic and Scheduling Analyst jobs in Worcester, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)

C
SQL DBA / Systems Analyst
  • Contact Government Services, LLC
  • Worcester, MA FULL_TIME
  • SQL DBA / Systems Analyst
    Employment Type: Full Time, Mid-level
    Department: Information Technology
    CGS is seeking a SQL DBA / Systems Analyst to join our team supporting a wide-ranging technical support initiative for a large Federal agency.
    CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others.

    Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.
    Skills and attributes for success:
    • Advanced processing of Electronic Stored Information (ESI) into multiple systems including hands-on file manipulations and conversions.
    • Designing and implementing action plans to upgrade new litigation support tools within established environments by participating in Change Control Board Meetings.
    • Leading user acceptance testing efforts and validating the rollout of new software upgrades; and integrating legal systems to improve efficiencies by creating scripts and advanced queries and introducing automated workflow concepts.
    • Assists in administering database organizations, standards, controls, and procedures.
    • Provides technical consulting in the definition, design, and creation of a database environment.
    • Maintains documentation and develops database dictionaries.

    Qualifications:
    • Undergraduate degree (or equivalent) with five years of professional experience, including four years performing tasks related to ESI Processing or upgrading and integrating technical systems.
    • Knowledge of file manipulation applications, scripting, and the eDiscovery industry.
    • Certification in an eDiscovery program or related software package (i.e., Concordance, Relativity, Clearwell).
    • Must be willing to achieve Relativity Certified Administrator credential within 6 months of hire.
    • Must have experience working within a network environment supporting an eDiscovery platform.
    • Must have experience in Performing eDiscovery application system maintenance, upgrades, and day-to-day administration.
    • Must have three years of experience designing, administering, maintaining, and updating databases.
    • Must be familiar with government network operating environment standards and security requirements.

    Ideally, you will also have:
    • 10 years of experience supporting eDiscovery teams with SQL DBA requirements.
    • Technical certifications or other pertinent graduate degrees preferred.
    • Technology-assisted review experience is a plus.
    Our Commitment:
    Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

    For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

    Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

    We care about our employees. Therefore, we offer a comprehensive benefits package.
    • Health, Dental, and Vision
    • Life Insurance
    • 401k
    • Flexible Spending Account (Health, Dependent Care, and Commuter)
    • Paid Time Off and Observance of State/Federal Holidays

    Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    Join our team and become part of government innovation!
    Explore additional job opportunities with CGS on our Job Board:
    https://cgsfederal.com/join-our-team/
    For more information about CGS please visit: https://www.cgsfederal.com or contact:
    Email: info@cgsfederal.com
  • 18 Days Ago

C
Crisis Contact Center Clinician
  • Community Healthlink
  • Worcester, MA OTHER
  • Overview Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied ...
  • 2 Months Ago

H
Scheduling/Staffing Coordinator
  • Holy Trinity Nursing and Rehabilitation Center
  • Worcester, MA FULL_TIME
  • Touch Lives & Build Connections: Become our Scheduling/Staffing Coordinator! Are you passionate about making a difference in the lives of others? Join Holy Trinity Nursing and Rehabilitation Center, a...
  • 1 Month Ago

F
Budget Analyst
  • Family Health Center
  • Worcester, MA FULL_TIME
  • Overview: We are seeking a highly skilled and detail-oriented Budget Analyst to join our dynamic team at the Family Health Center. The ideal candidate will play a crucial role in managing and optimizi...
  • 15 Days Ago

E
Pricebook Analyst
  • EG AMERICA - STORE SUPPORT CENTER OFFICE
  • Westborough, MA FULL_TIME
  • Position Summary: To support our company’s strategic initiatives and continued growth, we are currently seeking top talent to join our Marketing Department as a Pricebook Analyst. The Pricebook Analys...
  • 8 Days Ago

A
Board Certified Behavior Analyst (BCBA)
  • Autism Behavioral Center
  • Berlin, MA FULL_TIME
  • BCBA Supervisor - Job Description Autism Behavioral Center's mission is to improve the independence and social awareness of individuals diagnosed with Autism Spectrum Disorder (ASD) while simultaneous...
  • 3 Days Ago

Filters

Clear All

  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst jobs found in Worcester, MA area

A
Sales Internship Program
  • ALKU
  • Amherst, MA
  • This is an On-Site position Summer 2024 - June 3, 2024 ALKU is looking for dynamic, motivated individuals to join the AL...
  • 3/28/2024 12:00:00 AM

T
Lead Application Analyst, Imaging (Onsite @ Saint Vincent Hospital (Worcester, MA))
  • Tenet Health
  • Worcester, MA
  • Job Description Under general supervision of a team lead or manager, the Lead Application Analyst on the Enterprise Imag...
  • 3/28/2024 12:00:00 AM

A
Lab - Phlebotomist
  • All Medical Personnel
  • Worcester, MA
  • Position: Phlebotomist Job Description: Experience doing blood draws, labeling specimens, centrifuging specimens, record...
  • 3/27/2024 12:00:00 AM

T
Travel Ultrasound Technologist - $2,013 per week
  • TRS Healthcare
  • Worcester, MA
  • Supplemental Health Care is seeking a travel Ultrasound Technologist for a travel job in Worcester, Massachusetts. Job D...
  • 3/27/2024 12:00:00 AM

C
Supply Chain Workday Applications Analyst-HYBRID
  • CEI Group
  • Worcester, MA
  • Job Description Job Description The Supply Chain Workday Applications Analyst will be a close advocate to the Applicatio...
  • 3/26/2024 12:00:00 AM

C
Systems Analyst Applications- EPIC- Hybrid
  • CEI Group
  • Worcester, MA
  • Job Description Job Description Position Summary: Leads and coordinates all aspects of major I.S. Applications projects ...
  • 3/26/2024 12:00:00 AM

C
Senior Software Engineer, Android
  • Capital One
  • Worcester, MA
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
  • 3/25/2024 12:00:00 AM

C
IT Business Analyst (REMOTE)
  • Careerbuilder
  • Worcester, MA
  • For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters th...
  • 3/25/2024 12:00:00 AM

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$60,693 to $79,062
Worcester, Massachusetts area prices
were up 1.6% from a year ago