Contact Center Traffic and Scheduling Analyst jobs in Worcester, MA

Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Contact Center Traffic and Scheduling Analyst typically requires 0-2 years of related experience. (Copyright 2020 Salary.com)

39 Contact Center Traffic and Scheduling Analyst jobs found in Worcester, MA area

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Human Resources Assistant
  • The Overlook Senior Living
  • Charlton, MA
  • ... scheduling, record-keeping, Excel analyses, report creation, file and records management and ... and Health Center offers 221 independent living residences and a complete continuum of care ...
  • 5 hours ago

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Quality Control Analyst II
  • Sunrise Systems Inc
  • Framingham, MA
  • ... without serious effect on schedules and programs. ยท Contacts are primarily with immediate ... Contact Satya | Delivery Manager Direct: (732) 680 2613 |Email: satya@sunrisesys.com Company ...
  • yesterday

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Chemical Dependency Technician
  • Sunrise Detox Center
  • East Millbury, MA
  • Chemical Dependency Technician Sunrise Detox is a premiere center for drug and alcohol detox ... The Chemical Dependency Technician is an integral member of the team with extensive patient contact
  • yesterday

Worcester has a total area of 38.6 square miles (100 km2), 37.6 square miles (97 km2) of land and 1.0 square mile (2.6 km2) (roughly 2.59%) of water. Worcester is bordered by the towns of Auburn, Grafton, Holden, Leicester, Millbury, Paxton, Shrewsbury, and West Boylston. Worcester is known as the Heart of the Commonwealth, because of its proximity to the center of Massachusetts. The city is about 40 miles (64 km) west of Boston, 50 miles (80 km) east of Springfield, and 38 miles (61 km) northwest of Providence, Rhode Island. The Blackstone River forms in the center of Worcester by the conflue...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst jobs
$48,108 to $65,078
Worcester, Massachusetts area prices
were up 1.6% from a year ago