Contact Center Traffic and Scheduling Analyst, Sr. jobs in the United States

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2021 Salary.com)

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CTS Academy ATC Training Analyst Sr, Tower
  • SAIC
  • Oklahoma City, OK
  • Training Analyst Schedule: Casual (includes On Call and Temporary) Shift: Day Job Travel: No ... No Description SAIC is helping the FAA train the next generation of Air Traffic Controllers as they ...
  • just now

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REMOTE Sr. Financial Analyst
  • Yoh, A Day & Zimmermann Company
  • Coppell, TX
  • Responsibilities will include preparing annual cost center budgets, identifying trends for ... Visit to contact us if you are an individual with a disability and require accommodation in the ...
  • 2 days ago

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Resource / Traffic Manager - Permalance
  • Creative Circle
  • Austin, TX
  • The Resource / Traffic Manager will: - Maintain the 60-person creative teams overall scheduling of ... If you have questions about a specific job posting, please contact us. Be well and stay well
  • 2 days ago

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Network Cost Analyst Sr
  • Allstream Business Inc.
  • Portland, OR
  • Schedule/maintain reports for COGS * Assist Dispute Escalation Team with potential disputes * A ... Frequent internal contact with all levels of employees; moderate amount of external contact with ...
  • 4 days ago

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Junior Product Manager (Analyst/Senior Analyst), Business Banking
  • American Express
  • Salem, OR
  • The Junior Product Manager (Analyst/Senior Analyst) will contribute to a team responsible for ... United States Schedule Full-time Req ID: 21009888
  • 4 days ago

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Contact Center Representative - Medical (Child Requisition)
  • Neighborcare Health
  • Seattle, WA
  • The Patient Contact Center Representative (CCR) provides excellent customer service and patient ... Verify and update necessary information at the point of scheduling. * Coordinate with internal ...
  • 5 days ago

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CTS (BOI) Part time ATC Training Analyst Sr
  • Engility Corporation
  • Boise, ID
  • A well-trained Air Traffic Control (ATC) workforce plays an essential role in fulfilling this responsibility. The FAA employs more than 14,000 air traffic controllers. They work in air traffic ...
  • 5 days ago

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CTS (S46) Casual ATC Training Analyst Sr
  • Science Applications International Corporation
  • Seahurst, WA
  • A well-trained Air Traffic Control (ATC) workforce plays an essential role in fulfilling this responsibility. The FAA employs more than 14,000 air traffic controllers. They work in air traffic ...
  • 6 days ago

Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$57,044 to $78,151