Contact Center Traffic and Scheduling Analyst, Sr. jobs in the United States

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Sr. Business Operations Analyst (Starlink)
  • Space Exploration Technologies Corp.
  • Redmond, WA
  • ... on Mars. SR. BUSINESS OPERATIONS ANALYST (STARLINK) RESPONSIBILITIES: Determine best company ... Government space technology export regulations, including the International Traffic in Arms ...
  • 6 hours ago

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Sr. Business Analyst (Healthcare / EHR exp required)
  • Advanced American Technologies, Inc
  • Salem, OR
  • ... for a Sr. Business Analyst (Phone Webcam interviews)(Healthcare EHR exp Required) POSITION ... Develops and tracks implementation plans and schedules. Determines testing methodologies and ...
  • 9 hours ago

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Contact Center Representative, @ $ 15/Hr, @ Anaheim, CA USA 92801
  • Compunnel Inc.
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information ... contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple ...
  • 20 hours ago

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Sr. Data Analyst
  • VISION INFOTECH INC.
  • South San Francisco, CA
  • Title Senior Data Analyst Location San Francisco, United States Duration 12 Months Interview Phone ... Must be able to estimate, schedule, and track projects from beginning to completion. Must be able ...
  • yesterday

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Senior Development Analyst
  • King County Housing Authority
  • Seattle, WA
  • ... Senior Development Analyst will be supporting the Development and Asset Management teams in ... scheduling of consultants and filing of reports. Collaborates with the asset managers throughout ...
  • yesterday

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Contact Center Representative - 2nd Shift
  • Kelly
  • Cincinnati, OH
  • Kelly Services has partnered with a customer looking for contact center representatives in the ... second shift schedule between the hours of 8:00am and 8:00pm with the occasional weekend and ...
  • yesterday

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Cyber Security Analyst Senior (TS/SCI required) - Vandenberg AFB
  • General Dynamics Information Technology
  • Lompoc, CA
  • The 14th Air Force (14 AF) Forces (AFFOR) Communications Control Center (ACCC) provides the ... GDITPriority Scheduled Weekly Hours: 40 Travel Required: Less than 10% Telecommuting Options
  • 2 days ago

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Community Health Analyst, Senior
  • Lane County
  • Eugene, OR
  • Description Lane County Public Health is seeking a Senior Community Health Analyst This is a senior ... Maintain regular contact with supervisor. Schedule : Â Monday â Friday, 8:00 am â 5:00 pm Â
  • 5 days ago

Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$55,872 to $76,536