Contact Center Traffic and Scheduling Analyst, Sr. jobs in the United States

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2022 Salary.com)

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CDA Lending and Risk Analyst Senior I
  • Maryland Department of Housing and Community Development (DHCD)
  • Lanham, MD
  • CDA Lending and Risk Analyst Senior I (C22035) *Re-Post* Construction Management Officer ... paid time off, flexible work schedule, hybrid telework options, training, and career path ...
  • yesterday

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Senior Financial Analyst
  • Robert Half
  • Sacramento, CA
  • A client of Robert Half in the Sacramento, California area needs a Senior Financial Analyst position filled immediately, offering a hybrid work schedule. This role will allow you to directly be ...
  • yesterday

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Sr. Human Resources Analyst - Compensation & Classification
  • The Sage Group (Bay Area)
  • Oakland, CA
  • Sr. Human Resources Analyst - Compensation & Classification The Sage Group's client, a community ... Researches and proposes fiscal year Holiday Schedule. * Provides professional level staff work in ...
  • 3 days ago

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Analyst 3 - Call Center Dialer Administrator
  • Comcast
  • San Francisco, CA
  • Collaborates with Sales and Traffic/Operations Management to develop, evaluate and recommend ... Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. * Other ...
  • 3 days ago

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Sr. Financial Analyst
  • Robert Half
  • San Carlos, CA
  • This role will be our client's primary point of contact for all financial issues, including project spending, planning, forecasting and annual budgeting. In this Senior Financial Analyst consultant ...
  • 3 days ago

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Senior Lead Business Systems Analyst
  • Majesco- Insurance/Software
  • Stanford, CA
  • Job Overview In the role of a Business System Analyst, the candidate will- * Engage in client ... please contact reasonableaccommodation@majesco.com and identify the type of accommodation or ...
  • 5 days ago

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Sr. IT Asset Management Analyst
  • Kelly
  • Santa Clara, CA
  • Sr. IT Asset Management Analyst Location: Santa Clara, CA (3 days on-site/2 days remote) Duration ... Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A ...
  • 5 days ago

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Governance/Project Management/Integration- Information Security Advisor, Security Analyst III/Sr
  • Elevance Health
  • Honolulu, HI
  • ... Security Analyst Sr How you will make a difference: Responsible for managing the delivery of ... May act a key contact for setting vendor strategy * Designs & engineers repetitive technical ...
  • 6 days ago

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C10A3 - Sr. Analyst - Cleared
  • Sr. Analyst - Cleared - NiSUS Technologies Corporation
  • Annapolis Junction, MD FULL_TIME
  • Process protocols Plan, develop, execute and analyze system operability and compliance testing Develop and execute syste...
  • 2 Days Ago

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Sr. Business Analyst
  • Contact Government Services, LLC
  • Washington, DC FULL_TIME
  • As a Sr. Business Analyst, for CGS, you will participate in all phases of the systems development lifecycle to meet busi...
  • 6 Days Ago

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C10A3 - Sr. Analyst - Cleared
  • Sr. Analyst - Cleared - NiSUS Technologies Corporation
  • Annapolis Junction, MD FULL_TIME
  • Process protocols Plan, develop, execute and analyze system operability and compliance testing Develop and execute syste...
  • 2 Days Ago

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Sr. Business Analyst
  • Contact Government Services, LLC
  • Washington, DC FULL_TIME
  • As a Sr. Business Analyst, for CGS, you will participate in all phases of the systems development lifecycle to meet busi...
  • 6 Days Ago

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Business Systems Analyst, Sr
  • Contact Government Services, LLC
  • Washington, DC FULL_TIME
  • As the Senior Business Systems Analyst for CGS you will perform functions on highly complex projects and provide guidanc...
  • 6 Days Ago

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Referral & Scheduling Coordinator - Contact Center
  • MMC001 Marshall Medical Center
  • Applegate, CA FULL_TIME
  • Department: MMF Contact Center Shift: Primarily Days (United States of America) Type: Regular Job Description POSITION S...
  • 15 Days Ago

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Referral & Scheduling Coordinator - Contact Center
  • MMC001 Marshall Medical Center
  • Camino, CA FULL_TIME
  • Department: MMF Contact Center Shift: Primarily Days (United States of America) Type: Regular Job Description POSITION S...
  • 15 Days Ago

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Referral & Scheduling Coordinator - Contact Center
  • MMC001 Marshall Medical Center
  • Greenwood, CA FULL_TIME
  • Department: MMF Contact Center Shift: Primarily Days (United States of America) Type: Regular Job Description POSITION S...
  • 15 Days Ago

Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,146 to $81,036