Contact Center Traffic and Scheduling Analyst, Sr. jobs in Alexandria, LA
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
- Natchitoches Regional Medical Center
-
Natchitoches, LA
FULL_TIME
-
Position SummaryThe Systems Analyst I is an hourly position that analyzes, troubleshoots, and provides basic guidance on software applications utilized throughout the NRMC organization. This associate works closely with business and clinical departments to understand their workflows and leverage available technology to enhance processes and the patient care experience.Analyzes, troubleshoots and provides resolution, referral to vendor or recommendation to solve customer requests and/or issues regarding IT related support of e-MD software products. Assist customers or onsite information technology professionals with installation, upgrade, setup, and configuration of e-MDs software on the customer's network.Required Education and Experience
- Associate's degree or combined equivalent hands-on experience with at least one IT system/application.
- Knowledge of various PC and Server operating environments
- Possess an understanding of:
- Problem solving/troubleshooting skills
- Patience, strong customer service skills
- Eagerness to learn
Preferred Education and Experience- Preferred experience supporting applications in the following settings;
- Fluency in the Windows desktop productivity suite of applications
- Knowledge of thin client application deployments
- Preferred knowledge of database functionality required, experience with MS Access or SQL desired
- 20 Days Ago
- InCharge Logistics
-
Alexandria, LA
FULL_TIME
- InCharge Logistics has an exciting opportunity for a Dispatcher/ Business Contact to oversee our major delivery operation in Alexandria, LA!Previous supervisor and delivery driving experience required...
- 29 Days Ago
- Weyerhaeuser
-
Natchitoches, LA
FULL_TIME
- Description Weyerhaeuser is seeking a Shipping/Scheduling Manager for the Natchitoches Engineered Wood Products manufacturing facility located in Natchitoches, LA. The Shipping/Scheduling Manager will...
- 29 Days Ago
- United States Army
-
Plaucheville, LA
FULL_TIME
- Gather intelligence and set up and operate communications systems, encode and decode messages, and assist in the preparation of fire support plans. Full Time positions available with full benefits and...
- Just Posted
- City of Natchez
-
Natchez, MS
FULL_TIME
- ITLE: Traffic Signal TechnicianEMPLOYMENT STATUS: FULL TIME, REGULARDEPARTMENT: PUBLIC WORKSREPORTS TO: PUBLIC WORKS DIRECTORSALARY RANGE: $12.50 per hourTraffic Signal TechnicianPRINCIPAL PURPOSE OF ...
- 29 Days Ago
- US Air National Guard Units
-
Alexandria, LA
FULL_TIME
- Duties Duties and Responsibilities: 1. Performs air traffic control duties in the control tower and radar facility. Directs movement of aircraft in flight and on the ground by utilizing pilot and cont...
- 1 Month Ago
- Current Active Filter
- Alexandria, LA
Clear All
- Filter Jobs By posted time
- Within 1 Day
- Within 2-7
- Within 1 Month
- Within 3 Months
0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Alexandria, LA area
- Community Choice Financial Family of Brands
-
Alexandria, LA
- Overview: As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new custo...
- 4/22/2024 12:00:00 AM
- The Home Depot, Inc.
-
Alexandria, LA
- Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the sto...
- 4/22/2024 12:00:00 AM
- Mariner Finance Llc
-
Alexandria, LA
- Are you a goal-oriented individual? Are you looking to start your career at an industry-leading consumer finance organiz...
- 4/22/2024 12:00:00 AM
- Vector
-
Pineville, LA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO - As a Cu...
- 4/22/2024 12:00:00 AM
- Datavant
-
Pineville, LA
- [Call Center / Fully Remote] - Anywhere in U.S. / Competitive pay / Benefits / Equipment provided - As a CPC Processor I...
- 4/22/2024 12:00:00 AM
- Bridgestone Americas, Inc.
-
Pineville, LA
- Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates ...
- 4/21/2024 12:00:00 AM
- Tovala
-
Pineville, LA
- [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $21 per hour - As a Customer Support Specialist you'll: Hel...
- 4/20/2024 12:00:00 AM
- Walmart
-
Alexandria, LA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
About Alexandria, Louisiana
were up 1.2% from a year ago