Contact Center Traffic and Scheduling Analyst, Sr. jobs in Anaheim, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

95 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Anaheim, CA area

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Sr MDM Developer/Architect
  • Solugenix
  • Irvine, CA
  • Ideal candidates need to have experience in Strong analysis, Design, Develop, Code promotion ... ETL Informatica Power center * Oracle / SQL Server database / PLSQL * Linux/Unix shell scripting
  • yesterday

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Investigative Analyst - Los Angeles, CA with Security Clearance
  • MVM, Inc.
  • Los Angeles, CA
  • Los Angeles, CA TRAVEL: 10% - 20% SCHEDULE: Regular Business Hours CLEARANCE: Active DOD Secret ... Analyze records, open source material, and social media to identify drug trafficking organizations ...
  • yesterday

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Plumbing/HVAC Estimator - Senior Level
  • Control Air Conditioning Corporation
  • Anaheim, CA
  • Control Air Enterprises is looking to hire an organized, timely, and respectful Senior Plumbing/Hva ... Able to communicate, schedule, analyze information, and take responsibility for estimating duties
  • 2 days ago

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PMO Program Financial Analyst
  • Guidehouse
  • Los Angeles, CA
  • ... Senior Consultant level within Guidehouse. PMO Program Financial Analyst are second level non ... Manage program distribution/contact lists * Develop/distribute program communications * Helps ...
  • 4 days ago

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Senior Information Security Analyst
  • City of Hope
  • Irvine, CA
  • We are an agile, disruptive brand that's backed by a founding member of the National Cancer Center ... Monitor, track, analyze and record incidents to ensure protection from any potential leaks of ...
  • 5 days ago

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Senior Accountant - CPA
  • Falck USA, Inc.
  • Anaheim, CA
  • The Senior Accountant/CPA will responsible for month-end closing, analysis and internal financial ... reports and analysis. · Maintain fixed assets ledger and supporting accounting schedules
  • 5 days ago

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Contact Center Representative @ $15/Hr (4 Months Contract)
  • Compunnel Inc.
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information ... contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple ...
  • 5 days ago

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Senior Reinsurance Systems Analyst
  • Pacific Life
  • Aliso Viejo, CA
  • It's in this spirit that we are currently looking to add a Senior Reinsurance Systems Analyst to ... That's why we also allow employees to build flexibility into their work schedules, provided they ...
  • 6 days ago

Anaheim (/ˈænəhaɪm/) is a city in Orange County, California, part of the Los Angeles metropolitan area. As of the 2010 United States Census, the city had a population of 336,265, making it the most populous city in Orange County and the 10th-most populous city in California. Anaheim is the second-largest city in Orange County in terms of land area, and is known for being the home of the Disneyland Resort, the Anaheim Convention Center, and two major sports teams: the Anaheim Ducks ice hockey club and the Los Angeles Angels baseball team. Anaheim was founded by fifty German families in 1857 and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,549 to $85,690
Anaheim, California area prices
were up 3.2% from a year ago