Contact Center Traffic and Scheduling Analyst, Sr. jobs in Anderson, IN
Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst, Sr. jobs
Work Scheduling Assistant-Assistant Sr.
- Indiana Michigan Power Company
-
Muncie, IN
FULL_TIME
- Job Posting End Date 05-03-2024 Please note the job posting will close on the day before the posting end date Job Summary Assist in the work scheduling process by assigning jobs to line servicer personnel and providing customer assistance for an assigned area. Job Description ESSENTIAL JOB FUNCTIONS: Under moderate to limited supervision: Perform duties assigned in the work scheduling process, including the assignment of jobs to line servicer personnel using management system applications. Develop schedules for line servicer and technician appointments. Communicate with customers and direct inquiries. Support adherence to standard work scheduling policies and procedures.Assist with outage management as needed.Provide administrative support as needed. MINIMUM REQUIREMENTS: Education requirements are listed below:High school diploma or GED required. Work Experience requirement listed below:3 years of post high school experience in utilizing administrative procedures and office equipment or the equivalent, normally obtained by progression through the Work Scheduling Rep Assc classification.Demonstrated proficiency with computers and computer programs, effective verbal and written communication skills required.P with eight years' experience in banking, corporate finance, or treasury OR a Bachelor's degree and ten years' related experience in treasury, banking, or cash management. OTHER REQUIREMENTS: Must be available to work overtime, call-out overtime and shift work, as required. Travel requirements are expected 10-25% of the timeAbility to demonstrate the following skills and competencies: Organizational and analytic/problem solving skills, Prioritization skills, Customer Focus and Teamwork. Strong verbal and written communication skills. Must be available for overtime when needed. Occasional travel may be required. Compensation Data Compensation Grade: SP20-003 Compensation Range: $21.07-26.34 USD Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all aspects of the employer‐employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex, age, national origin, ethnicity, ancestry, veteran or military status, disability, genetic information, sexual orientation, gender identity, or any other basis prohibited by applicable law. When required by law, we must record certain information to be made part of an Affirmative Action Plan. Applicants for employment may also be invited to participate in the Affirmative Action Program by self-identifying their Race or Ethnic Identity. At American Electric Power, we provide more than electricity to our millions of customers - we energize possibilities. We're redefining the future of energy by reducing our carbon footprint, empowering the communities we serve and building an engaged, talented workforce. All while delivering the reliable service our customers expect. It’s an exciting time in the energy industry. Are you ready to be part of it? We’re looking for team members to help create the grid of the future. Learn more about our commitment to creating a supportive, inclusive work culture that values different experiences.
- Just Posted
Union Traffic Control Flagger
- Wright traffic Control Inc (WTC)
-
Kokomo, IN
FULL_TIME
- Union Traffic Control Flagger Don't be stuck in an office every day, work outside! Traffic Control Just Got Smarter! Become a proud member of Wright Traffic Control, a union leader in professionalizin...
- Just Posted
Union Traffic Control Flagger/Technician
- Wright traffic Control Inc (WTC)
-
Kokomo, IN
FULL_TIME
- Union Traffic Control Flagger Don't be stuck in an office every day, work outside! Traffic Control Just Got Smarter! Become a proud member of Wright Traffic Control, a union leader in professionalizin...
- 2 Days Ago
Board Certified Behavior Analyst
- Applied Behavior Center for Autism
-
Noblesville, IN
FULL_TIME
- Board Certified Behavior Analyst Center Locations: Greenwood, Central West, Terre Haute, Richmond, Noblesville, Vincennes, and Early Childhood Center – South About ABC: As the longest-running ABA ther...
- 8 Days Ago
Behavior Analyst (BCBA)
- Lighthouse Autism Center
-
Castle, IN
FULL_TIME
- Description: $10,000 signing bonus! At Lighthouse Autism Center (LAC), we combine our values and clinical expertise to provide collaborative, compassionate care in order to promote the best outcomes f...
- 26 Days Ago
Board Certified Behavior Analyst
- Living Forward ABA Autism Center
-
Marion, IN
FULL_TIME
- Living Forward serves children with varying abilities, to help them live their best lives. We prioritize kindness, patience, and fun all while learning. Come be a part of something BIG! You will:Be pa...
- 22 Days Ago
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0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Anderson, IN area
Sr. Principal Consultant, MuleSoft Delivery
- Genpact
-
Fishers, IN
- With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world's bigg...
- 4/22/2024 12:00:00 AM
Senior Business Infrastructure Analyst
- Fiserv Inc.
-
Fishers, IN
- Senior Business Infrastructure Analyst page is loaded Senior Business Infrastructure Analyst Apply locations Fishers, In...
- 4/22/2024 12:00:00 AM
Electronic Worker
- Ascent Services Group
-
Indianapolis, IN
- Innova Solutions is immediately hiring an Electronic Worker Position type: Full-time Contract Duration: 12 months Locati...
- 4/22/2024 12:00:00 AM
Procurement Analyst
- Raytheon Technologies
-
Indianapolis, IN
- Date Posted: 2024-04-16 Country: United States of America Location: IN206: 3939PriorityWay 3939 Priority Way Building 6,...
- 4/21/2024 12:00:00 AM
FINANCIAL MANAGEMENT ANALYST
- Defense Finance and Accounting Service
-
Indianapolis, IN
- Summary Who may apply: United States Citizens This job is open to The public U.S. Citizens, Nationals or those who owe a...
- 4/21/2024 12:00:00 AM
Analyst
- Tata Consultancy Service Limited
-
Indianapolis, IN
- Job Title DocumentLibrary Management Analyst Relevant Experience (inYrs) 1-2 Must Have Technical/Functional Skills Good ...
- 4/20/2024 12:00:00 AM
Quality Analyst
- Infosys
-
Indianapolis, IN
- Job Description Quality Analyst In the Quality Analyst role you will conduct process audits, deploy designed processes, ...
- 4/20/2024 12:00:00 AM
Travel Nurse RN - Hospice - $2,042 per week
- Hiring Now!
-
Muncie, IN
- Supplemental Health Care is seeking a travel nurse RN Hospice for a travel nursing job in Muncie, Indiana. Job Descripti...
- 4/19/2024 12:00:00 AM
About Anderson, Indiana
Anderson is a city in and the county seat of Madison County, Indiana, United States. It is the principal city of the Anderson, Indiana Metropolitan Statistical Area which encompasses Madison County. Anderson is the headquarters of the Church of God (Anderson) and home of Anderson University, which is affiliated with Christian denomination. Highlights of the city include the historic Paramount Theatre and the Gruenewald Historic House.
The population was 56,129 at the 2010 census. This is down from 70,000 in 1970.
Anderson is located at 40°06′00″N 85°40′53″W / 40.100041°N 85.681525°W / 40.10...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,578 to $84,850
Anderson, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago