Contact Center Traffic and Scheduling Analyst, Sr. jobs in Antioch, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

11 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Antioch, CA area

G
Agile Network Operations Analyst
  • Global Technical Talent, LLC
  • Fairfield, CA
  • Perform data analysis/trending on the network and applications as per predefined documented ... Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment
  • yesterday

C
IT Database Administrator II
  • Cenergy International
  • San Ramon, CA
  • Requirements: * 2-4+ years of Data Center Technician experience. * Knowledge in Office365 * Solid ... The training will include a thorough walk through period with shadowing a senior level technician ...
  • yesterday

I
Implementation and Project Management Director
  • Issio Solutions
  • Concord, CA
  • Manage customer training team * Schedule training sessions * Ensure adequate training for ... Status updates to Sr. Company leadership on project progress * Serve as a liaison between business ...
  • yesterday

V
Network Operations Technician
  • Verism Systems
  • Fairfield, CA
  • Ability to choose from different analytical methods, approaches, and tactics to meet analysis ... Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment
  • yesterday

S
Websphere Portal Admin
  • Sovereign Technologies
  • Pleasanton, CA
  • ... analysis and design and support of operations staff in executing, testing and rolling-out the ... Maintain data center environmental and monitoring equipment. Qualifications Bachelor's degree, with ...
  • yesterday

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Network Operation Analyst
  • GSRINC
  • Fairfield, CA
  • Desired Ability to choose from different analytical methods, approaches, and tactics to meet ... Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment
  • 5 days ago

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RBT or CNA Caregiver for Behavioral Support Home
  • Ro Health- Behavioral
  • Oakley, CA
  • Schedule: any M-F evenings, 8am-5pm, 3pm- 11pm, 11pm-7am * Target Start Date: Asap Requirements ... point of contact and we promise you'll never talk with a call center! Ro Health provides the ...
  • 6 days ago

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School Bus Commercial Drivers
  • Michael's Transportation Service, Inc.
  • Vallejo, CA
  • Avoid the COMMUTE. 8 Hours per day minimum schedule Employee Stock Options at no cost to you ... Contact recruiting team at 1-800-445-2994 for more information about training and employment ...
  • 7 days ago

Antioch (formerly, East Antioch, Smith's Landing, and Marshs Landing) is the second largest city in Contra Costa County, California, United States. Located in the East Bay region of the San Francisco Bay Area along the San Joaquin-Sacramento River Delta, it is a suburb of San Francisco and Oakland. The city's population was 102,372 at the 2010 census and estimated to be 110,542 in 2015. Antioch is located at 38°00′18″N 121°48′21″W / 38.00500°N 121.80583°W / 38.00500; -121.80583, along the San Joaquin River at the western end of the San Joaquin-Sacramento River Delta. According to the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,861 to $87,481
Antioch, California area prices
were up 2.5% from a year ago