Contact Center Traffic and Scheduling Analyst, Sr. jobs in Battle Creek, MI

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst, Sr. ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 4-7 years of related experience. (Copyright 2024 Salary.com)

M
Contact Center Representative
  • Michigan Credit Union League
  • Marshall, MI FULL_TIME
  • Organization: Marshall Community CU
    Date Posted: January 8, 2024
    Region: Southwest Michigan
    Location of Position: Marshall
    Position Level: Entry

    Are you ready to join a dedicated and supportive group of Contact Center Representatives? We are seeking a patient, experienced individual for our Contact Center team at Marshall Community Credit Union.

    What the job entails:

    • Working with credit union members over the phone to provide service, solutions, and education with the end goal of helping them achieve their financial goals.



    To see full job description, please visit the link below.


    For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

    https://www.applicantpro.com/j/3188825-128333

  • 12 Days Ago

K
Contact Center Member Experience Representative I -Onsite
  • Kalsee Credit Union
  • Portage, MI FULL_TIME
  • DescriptionContact Member Experience Representatives (MERs) build relationships and cultivate financial wellness empowering people to focus on what matters. MERs deliver extraordinary service by creat...
  • 24 Days Ago

A
Part-time Contact Center Specialist I or II
  • Arbor Financial Credit Union
  • Kalamazoo, MI PART_TIME
  • DescriptionJob Title: Contact Center SpecialistFLSA: Non-ExemptFunction: OperationsReports To: Contact Center ManagerPurpose: Service member’s financial needs and transactional requests as they relate...
  • 1 Month Ago

R
Sr. Finance & Data Analyst
  • Robert Half
  • Kalamazoo, MI PER_DIEM
  • Robert Half is looking for an exceptional Financial Analyst to be part of a fast-growing Insurance - Health company. In addition to measuring, analyzing, and forecasting performance in conjunction wit...
  • 20 Days Ago

T
Board Certified Behavior Analyst (FT)
  • TRAC Therapy Research Autism Center
  • Battle Creek, MI FULL_TIME
  • T.R.A.C. Therapy Research Autism Center is seeking a result-driven BCBA to join our T.R.A.C. team. The candidates must be able to collaborate and be able to support one another as we assist all with b...
  • 20 Days Ago

T
BCBA Board Certified Behavior Analyst
  • TRAC Therapy Research Autism Center
  • Albion, MI FULL_TIME
  • Sign-on bonus! T.R.A.C. Therapy Research Autism Center is seeking a result-driven BCBA to join our T.R.A.C. team. The candidates must be able to collaborate and be able to support one another as we as...
  • 24 Days Ago

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Battle Creek, MI area

A
Travel Nurse RN - Telemetry - $1,936 per week
  • Adventist Health
  • Battle Creek, MI
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Battle Creek, Michigan. Job ...
  • 3/28/2024 12:00:00 AM

J
Locum Tenens Nurse Anesthetist (CRNA) - $175-200 per hour
  • Jackson And Coker
  • Kalamazoo, MI
  • Job Description Jackson and Coker is seeking a CRNA Anesthesia for a locum tenens job in Kalamazoo, Michigan. Job Descri...
  • 3/28/2024 12:00:00 AM

S
Travel Telemetry Nurse
  • Supplemental Health Care
  • Battle Creek, MI
  • Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Battle Creek, Michigan. Job ...
  • 3/27/2024 12:00:00 AM

A
Travel Nurse RN - Psychiatric - $1,777 per week
  • Adventist Health
  • Battle Creek, MI
  • Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Battle Creek, Michigan. Jo...
  • 3/26/2024 12:00:00 AM

C
Senior Software Engineer, Android
  • Capital One
  • Kalamazoo, MI
  • Center 1 (19052), United States of America, McLean, Virginia Senior Software Engineer, Android Do you love building and ...
  • 3/26/2024 12:00:00 AM

V
Accountant
  • Volt
  • Battle Creek, MI
  • Build your future with Volt! Volt is immediately hiring for a Accounting Analyst, Battle Creek, MI. As a Accounting Anal...
  • 3/24/2024 12:00:00 AM

A
Travel Nurse RN - Manager - $2,702 per week
  • Adventist Health
  • Battle Creek, MI
  • Supplemental Health Care is seeking a travel nurse RN Manager for a travel nursing job in Battle Creek, Michigan. Job De...
  • 3/24/2024 12:00:00 AM

R
Logistics Analyst
  • Republic Services
  • Kalamazoo, MI
  • Republic Services is a leader in Environmental Services, partnering with customers to create a more sustainable world. W...
  • 3/24/2024 12:00:00 AM

Battle Creek is a city in the U.S. state of Michigan, in northwest Calhoun County, at the confluence of the Kalamazoo and Battle Creek rivers. It is the principal city of the Battle Creek, Michigan Metropolitan Statistical Area (MSA), which encompasses all of Calhoun County. As of the 2010 census, the city had a total population of 52,347, while the MSA's population was 136,146. According to the United States Census Bureau, the city has a total area of 43.73 square miles (113.26 km2), of which 42.61 square miles (110.36 km2) is land and 1.12 square miles (2.90 km2) is water, making Battle Cree...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$66,706 to $90,447
Battle Creek, Michigan area prices
were up 1.3% from a year ago