Contact Center Traffic and Scheduling Analyst, Sr. jobs in Berkeley, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

68 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Berkeley, CA area

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Senior ETL Engineer (Applications Systems Engineer 5)
  • Wells Fargo Bank
  • Fremont, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 23 hours ago

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Senior Procurement Analyst Ingredients
  • Ghirardelli Chocolate Company
  • San Leandro, CA
  • As the Senior Procurement Analyst, Ingredients you will have the exciting and unique opportunity to ... Act as the key contact to internal stakeholders (R&D and QA) for procurement related inquiries
  • 2 days ago

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Analyst - Global Operations Center
  • Gavin de Becker & Associates
  • San Francisco, CA
  • Previous experience working in a Global Security Operations center in the San Francisco Bay Area ... schedule, merit-based raises and bonuses.
  • 2 days ago

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Business Analyst/Jira Trainer
  • Diversant LLC
  • San Francisco, CA
  • Consultant will work as part of the Solutions Center operations team within the Data Management ... Work with a wide range of stakeholders and be comfortable with engagement at the senior level
  • 4 days ago

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Senior Functional Security Engineer - San Francisco CA
  • Advantage Resourcing
  • San Francisco, CA
  • Experience leading a SOC center team of at least 5 security analysts. * Provide first- level ... If you require a reasonable accommodation, contact us. Advantage Resourcing is an E-verify employer
  • 4 days ago

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SENIOR PROJECT MANAGER
  • Alameda County - General Services Agency
  • Oakland, CA
  • The Senior Project Manager will operate with considerable independence in decision-making and in ... schedule; analyze claims and recommends approval of consultant/contracts payment. Manage projects ...
  • 4 days ago

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Senior.Net Developer
  • Wells Fargo Bank
  • San Francisco, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 4 days ago

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Senior Quality Specialist for Product Development , Digital Health Technologies (PHC)
  • Genentech
  • Pinole, CA
  • ... analysis of research use only and-- validated products The PHC Center of Excellence is focused on ... The Senior Quality Product Development Specialist will be responsible for developing procedures and ...
  • 5 days ago

Berkeley (/ˈbɜːrkli/ BURK-lee) is a city on the east shore of San Francisco Bay in northern Alameda County, California. It is named after the 18th-century Irish bishop and philosopher George Berkeley. It borders the cities of Oakland and Emeryville to the south and the city of Albany and the unincorporated community of Kensington to the north. Its eastern border with Contra Costa County generally follows the ridge of the Berkeley Hills. The 2010 census recorded a population of 112,580. Berkeley is home to the oldest campus in the University of California system, the University of California, B...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$66,327 to $90,866
Berkeley, California area prices
were up 4.5% from a year ago