Contact Center Traffic and Scheduling Analyst, Sr. jobs in Burbank, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

183 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Burbank, CA area

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Sr. Systems Engineer
  • Robert Half
  • Los Angeles, CA
  • The Sr. Systems Engineer will be responsible for: ยท Manage Ticketing, Help Desk, and scheduling ... contact for telecommunication carriers and service providers and coordinate circuit design ...
  • 2 days ago

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Interest Rate Derivatives Sales Support, Analyst
  • MUFG
  • Los Angeles, CA
  • The Interest Rates Derivatives Sales Analyst role will involve a high degree of contact with ... Develop presentation materials for senior marketers. * Data mine loan portfolios to uncover ...
  • 3 days ago

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Call Center Operations Manger - REMOTE
  • VXI Global Solutions
  • Los Angeles, CA
  • Have experience successfully managing contact center(s)/campaigns in excess of 200 employees ... Things to know: * Flexible with schedule to accommodate working in a 24x7 environment and ...
  • 3 days ago

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Senior IT Project Analyst (18-month Project Regular)
  • Southern California Edison
  • Rosemead, CA
  • Join the Clean Energy Revolution Become a Senior IT Project Analyst at Southern California Edison ... Please contact us to request accommodations at (833) 343-0727. #L1-WT1.
  • 3 days ago

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BCBA / Behavior Analyst / Behavior Consultant / ABA
  • Pyles & Associates
  • Glendale, CA
  • Interface with guardians and/or administrators and other agency staff to coordinate schedules and ... center, and case) to the Clinical Director * Submit assigned tasks on time * Engage in proactive ...
  • 6 days ago

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Senior Director, Laboratory Operations
  • Sante Consulting LLC
  • Los Angeles, CA
  • Directs and coordinates laboratory activities to ensure services are provided on schedule with ... contact; Rich Cornell
  • 6 days ago

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SR. SYSTEMS ENGINEER ( Torrance, CA ) 201883 - Direct Hire
  • TalentPro Consulting
  • Torrance, CA
  • ... the analysis, conceptual design, development, and testing of complex equipment used to test ... schedules, lead projects required Experience in off-the-shelf real-time systems such as dSPACE and ...
  • 6 days ago

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SR. PROJECT ENGINEER ( Torrance, CA ) 202813 - Direct Hire
  • TalentPro Consulting
  • Torrance, CA
  • ... schedules Coordinate the work of drafters, technicians, designers, analysts, manufacturing engineers and others who assist in specific assignments Communicate with the involved Division support ...
  • 6 days ago

Burbank is a city in Los Angeles County in the Los Angeles metropolitan area of Southern California, United States, 12 miles (19 km) northwest of downtown Los Angeles. The population at the 2010 census was 103,340. Billed as the "Media Capital of the World" and only a few miles northeast of Hollywood, numerous media and entertainment companies are headquartered or have significant production facilities in Burbank, including Warner Bros. Entertainment, The Walt Disney Company, Nickelodeon Animation Studios, The Burbank Studios, Cartoon Network Studios with the West Coast branch of Cartoon Netwo...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,236 to $86,628
Burbank, California area prices
were up 3.2% from a year ago