Contact Center Traffic and Scheduling Analyst, Sr. jobs in Burlington, VT

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

36 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Burlington, VT area

A
8+ State Licensed Life Insurance Agent (Remote)
  • Assurance
  • South Burlington, VT
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • yesterday

A
8+ State Licensed Life Insurance Agent (Remote)
  • Assurance
  • Burlington, VT
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • yesterday

A
Life Insurance Agent - 60 Limited Spots, Inbound Leads, Ideal Remote Work Role
  • Assurance
  • South Burlington, VT
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • yesterday

A
Life Insurance Agent - 60 Limited Spots, Inbound Leads, Ideal Remote Work Role
  • Assurance
  • Burlington, VT
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • yesterday

A
Life Insurance Agent (Remote) - Free Leads
  • Assurance
  • Burlington, VT
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • 2 days ago

A
Life Insurance Sales License Required
  • Assurance
  • Burlington, VT
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • 2 days ago

A
Licensed Life Insurance Agent - Industry-best Comp Plan, Total Work Freedom
  • Assurance
  • Burlington, VT
  • You ARE NOT in a call center 8 hours per day waiting for the phone to ring, prospecting and ... Detailed analytics on your sales performance Requirements to access Assurance Life platform: * 10+ ...
  • 4 days ago

C
Station Operator or Senior Station Operator
  • City of Burlington
  • Colchester, VT
  • Must be adaptable to a rotating 12-hour shift schedule. * Must be in good physical condition ... For accessibility information or alternative formats, please contact Human Resources Department at ...
  • 6 days ago

Burlington is the most populous city in the U.S. state of Vermont and the seat of Chittenden County. It is located 45 miles (72 km) south of the Canada–United States border and 94 miles (151 km) south of Montreal. The city's population was 42,452 according to a 2015 U.S. census estimate. It is the least populous municipality in the United States to be the most populous incorporated area in a state. A regional college town, Burlington is home to the University of Vermont (UVM) and Champlain College, a small private college. Vermont's largest hospital, the UVM Medical Center, is located within t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$55,216 to $75,639
Burlington, Vermont area prices
were up 1.6% from a year ago