Contact Center Traffic and Scheduling Analyst, Sr. jobs in California

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

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Sr Proposal Analyst
  • RTX
  • Redondo Beach, CA
  • Coordinates the collection and accumulation of cost, scheduling, and performance elements from ... contact in a timely manner * Ability to identifies risks or problematic issues that surface in ...
  • 3 hours ago

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Space Systems - Sr. Manager - EO/IR Programs Chief Engineer
  • RTX
  • El Segundo, CA
  • ... and analysis; hardware and software design and development; system level integration and test ... Maintain technical baseline control within fixed cost and schedule constraints * Act as the bridge ...
  • 12 hours ago

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Senior Program Scheduler
  • NextGen Global Resources
  • Los Angeles, CA
  • Provide weekly and monthly schedule performance reports to program leadership for analysis and ... Senior Program Scheduler * Minimum 7 years of experience as a Program Scheduler * Excellent ...
  • yesterday

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(Agile1)IT- Business Analyst - Senior
  • Intelliswift Software Inc
  • San Francisco, CA
  • Responsible for planning, scheduling and coordinating demand/supply management, business processes ... Experience with implementations, problem analysis and solutions for business applications. Required ...
  • 3 days ago

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Senior Business Analyst
  • Global Technical Talent, LLC
  • San Francisco, CA
  • Senior Business Analyst Top Things: * Experience in Electric Operation, GIS, SAP * Worked on ... Responsible for planning, scheduling and coordinating demand/supply management, business processes ...
  • 3 days ago

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Senior Complaints Analyst
  • iTech US, Inc.
  • Irvine, CA
  • ... scheduling and contingency planning Mandatory Skills 1. Medical device Complaints, Data analytics ... To apply, please contact Ramesh Chandra Direct 802-230-4039 Main 802 383 1500 Ext. 172 Email ...
  • 6 days ago

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Senior Business Analyst (Customer Success) - Remote / Telecommute
  • Cynet Systems
  • San Jose, CA
  • Senior Business Analyst (Customer Success) - Remote / Telecommute Job Location: San Jose, CA Job ... Be the point of contact for data-related questions, identify and resolve data lineage issues, and ...
  • 6 days ago

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Senior Compliance Data Analyst, Cash App
  • Square up
  • San Francisco, CA
  • Job Description You have: * 6+ years of experience in an analytics role or equivalent in compliance ... In your email, please include your name and preferred method of contact, and we will respond as ...
  • 6 days ago

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,635 to $85,803