Contact Center Traffic and Scheduling Analyst, Sr. jobs in California

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2021 Salary.com)

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Work & Resource Analyst, Senior (Flexible Location)
  • PG&E Corporation
  • San Ramon, CA
  • Work & Resource Analyst, Senior (Flexible Location) San Ramon, CA, US, 94583 Requisition ID # 89327 ... Helps determine options if plans are off schedule or over cost and may recommend plan changes to ...
  • yesterday

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Bus Driver - Senior Center (30-Hours Per Week)
  • City of Vista
  • Vista, CA
  • ... schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride ... analyze a variety of situations occurring en-route and/or involving public safety to adopt an ...
  • yesterday

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Senior Cost Analyst / Senior Supply Chain Finance Analyst
  • XP Power
  • Sunnyvale, CA
  • Reporting to the Regional Controller of North America, the Senior Cost Analyst/Senior Supply Chain ... Experience with SAP Controlling Module (Cost Centre Assessments, Standard Costing, Variable Costing ...
  • 2 days ago

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Sr. Operations Analyst
  • UCSF Medical Center
  • San Francisco, CA
  • Management and tracking of the professional development; requests and schedule. Ensuring compliance ... The Center for Digital Health Innovation (CDHI) enables, creates, and accelerates digital ...
  • 2 days ago

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Sr Staff Security Analyst - Security Operations Center
  • Palo Alto Networks
  • Santa Clara, CA
  • Reporting the Sr. Manager, Security Operations Center, the SOC Analyst will join our elite team of ... Schedule and run "after action" reviews of completed incident response activities. * Identification ...
  • 3 days ago

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Senior Records Analyst-Flexible Location
  • PG&E Corporation
  • San Ramon, CA
  • Position Summary The Senior Records Analyst Job Family contributes to the compliant and efficient ... Develops and implements project planning, communications, status reporting, and scheduling. • ...
  • 4 days ago

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Data center Analyst (Data science)
  • Codeforce 360
  • Fremont, CA
  • Career Opportunity Job Title Data center Analyst (Data science) About CodeForce 360 Making a career ... contact below Andrew Lincoln Qualified individuals will be contacted for an interview.
  • 4 days ago

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Sr. Tableau Business Intelligence Analyst
  • Openmind Technologies
  • San Francisco, CA
  • Title Sr. Tableau Business Intelligence Analyst Client Splunk Inc Terms Long term contract ... Center of Excellence andor enablement model. -Perform detailed data analysis (i.e. determine the ...
  • 4 days ago

California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$63,831 to $87,454