Contact Center Traffic and Scheduling Analyst, Sr. jobs in Carlsbad, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

56 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Carlsbad, CA area

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Sr Cost Accountant
  • TalentOptions
  • San Diego, CA
  • SENIOR COST ACCOUNTANT Location: San Diego, CA 92121 JOB DESCRIPTION Looking for a Senior Cost ... analysis, and preparing supporting schedules. * Recommend and develop processes to enhance and ...
  • 8 hours ago

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Senior Technician, Lab Services Buffer Preparation
  • Vertex Pharmaceuticals Inc (US)
  • San Diego, CA
  • Primary daily duties include small and large-scale buffer preparation, analytical chemical reagent ... Oversee and schedule buffer preparation schedule for the team. * Update and maintain the internal ...
  • 2 days ago

Carlsbad is a city in North County, San Diego County, California, United States. The city is 87 miles (140 km) south of Los Angeles and 35 miles (56 km) north of downtown San Diego and is part of the San Diego-Carlsbad, CA Metropolitan Statistical Area. Referred to as "The Village by the Sea" by locals, Carlsbad is a tourist destination. The city's estimated 2014 population was 112,299. Among the nation's top 20 wealthiest communities, Carlsbad is the 5th richest city in the state of California with a median household income close to US$105,000. According to the United States Census Bureau, t...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,736 to $81,830
Carlsbad, California area prices
were up 2.6% from a year ago