Contact Center Traffic and Scheduling Analyst, Sr. jobs in Carson, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020

83 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Carson, CA area

Senior Accountant - Financial Services/Insurance
  • Ledgent Finance & Accounting
  • Pasadena, CA
  • The Senior Accountant will also prepare audit schedules, partake in consolidated financial statement preparation, analyze revenue, expense allocation, as well as calculate commissions. Additional ...
  • 4 hours ago

Senior Accountant - CPA
  • Falck USA, Inc.
  • Anaheim, CA
  • The Senior Accountant/CPA will responsible for month-end closing, analysis and internal financial ... reports and analysis. · Maintain fixed assets ledger and supporting accounting schedules
  • yesterday

Contact Center Representative @ $15/Hr (4 Months Contract)
  • Compunnel Inc.
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information ... contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple ...
  • yesterday

Senior Pre-Sales Cloud & Virtualization Architect
  • Eastern Computer Exchange
  • Los Angeles, CA
  • Eastern is focused on core data center, cloud end user computing technologies including storage ... Professional communication, presentation, analytical, and problem-solving skills. Experience ...
  • yesterday

Principal IT Analyst (Cyber Security)
  • Metropolitan Water District of Southern California
  • Los Angeles, CA
  • ... Center. In order to be successful you will need an appropriate level of technical knowledge of ... at the Senior Programmer Analyst or Senior Systems Analyst level. Increasingly responsible ...
  • yesterday

Senior Accountant
  • United American Indian Involvement Inc.
  • Los Angeles, CA
  • ... schedules; collecting, analyzing, and consolidating financial data; recommending plans. · Achieves budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions ...
  • 3 days ago

Senior Test and Evaluation Engineer
  • ZIN Technologies
  • Los Angeles, CA
  • ... Center. We support the Air Force's acquisition of state-of-the-art Military Satellite ... schedule, and technical performance while identifying and managing program and project risks
  • 3 days ago

Senior Customer Care Supervisor
  • Ria Financial
  • Buena Park, CA
  • Onboard new hires to ensure a smooth transition into the call center environment * Ensure ... Strong analytical skills and management skills * Knowledge of Money Transfer industry a plus To the ...
  • 5 days ago

Carson is a city in Los Angeles County, California, located 13 miles (21 km) south of downtown Los Angeles and approximately 14 miles away from the Los Angeles International Airport. Incorporated on February 20, 1968, Carson is the newest municipality in the South Bay region of Metropolitan Los Angeles. As of the 2010 census, it had a population of 91,714. According to the United States Census Bureau, Carson has an area of 19.0 square miles (49 km2). 18.7 square miles (48 km2) of it is land and 0.2 square miles (0.52 km2) of it (1.29%) is water. Carson is bordered by West Rancho Dominguez on ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,297 to $85,338
Carson, California area prices
were up 3.2% from a year ago