Contact Center Traffic and Scheduling Analyst, Sr. jobs in Chula Vista, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

73 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Chula Vista, CA area

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TRANE HVAC Technician - San Diego CA SOURCING REQ
  • Commercial HVAC NA and EMEA
  • San Diego, CA
  • This role is the primary service and maintenance contact for Ingersoll Rand/Trane customers in a ... You will perform scheduled and unscheduled preventative maintenance, inspections, site surveys, and ...
  • 3 hours ago

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Information Technology Analyst
  • Innovative Reasoning LLC
  • San Diego, CA
  • Eight to ten-hour shift work to provide 24-hour coverage in an Exercise Control Center facility for ... Some work events do require a schedule that varies and/or includes extended work hours
  • yesterday

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Work from Home, Flexible Schedule - Life Insurance Sales Agent
  • Family First Life North
  • San Diego, CA
  • Prospect and contact potential customers * Resolve customer inquiries * Work with various carriers ... Scheduling * Customer Service * Build Rapport * Mortgage Protection * Insurance License * Life ...
  • yesterday

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Construction Project Manager (Major construction company)
  • Swoon
  • San Diego, CA
  • You will oversee project planning, scheduling, budgeting, and implementation. The right person ... Senior-level: 6+ years of project management experience in the construction industry. * Mid-level ...
  • yesterday

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Senior Technician, Lab Services Buffer Preparation
  • Vertex Pharmaceuticals Inc (US)
  • San Diego, CA
  • Primary daily duties include small and large-scale buffer preparation, analytical chemical reagent ... Oversee and schedule buffer preparation schedule for the team. * Update and maintain the internal ...
  • 3 days ago

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CW3E Sr. Hydrology Researcher
  • UC San Diego
  • San Diego, CA
  • Conducts extensive numeric modeling analysis and interpretation of observations; refining ... Responsible for writing proposals to generate funding to support the center's hydrological research
  • 3 days ago

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(RN) Assistant Nurse Manager - NICU
  • UC San Diego
  • San Diego, CA
  • Eligible Special Selection clients should contact their Disability Counselor for assistance ... Plans schedules and organizes work for departments and ensuring proper distribution of assignments ...
  • 3 days ago

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Sr Cost Accountant 20-00222
  • Platinum Resource Group
  • San Diego, CA
  • SENIOR COST ACCOUNTANT Location: San Diego, CA 92121 JOB DESCRIPTION Looking for a Senior Cost ... analysis, and preparing supporting schedules. * Recommend and develop processes to enhance and ...
  • 6 days ago

Chula Vista (/ˌtʃuːlə ˈvɪstə/; English: beautiful view ) is the second largest city in the San Diego metropolitan area, the seventh largest city in Southern California, the fourteenth largest city in the state of California, and the 74th-largest city in the United States. The population was 243,916 as of the 2010 census. Located just 7.5 miles (12.1 km) from downtown San Diego and 7.5 miles (12.1 km) from the Mexican border in the South Bay region of the metropolitan area, the city is at the center of one of the richest economic and culturally diverse zones in the United States. Chula Vista is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$60,071 to $82,289
Chula Vista, California area prices
were up 2.6% from a year ago