Contact Center Traffic and Scheduling Analyst, Sr. jobs in Concord, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

20 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Concord, CA area

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Digital Program Manager - Paycheck Protection Program
  • Wells Fargo Bank
  • San Francisco, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 6 hours ago

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Executive Assistant 1 - Financial Health and Small Business Growth Philanthropy
  • Wells Fargo Bank
  • San Francisco, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 6 hours ago

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Registered Nurse Manager
  • Sunrise Senior Living
  • Danville, CA
  • A career at Sunrise Senior Living means something. It means you know your work will have a positive ... scheduling, and daily operations supervision. - Experience tracking, trending, and analyzing ...
  • 3 days ago

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Service Analyst Senior
  • PT Systems
  • Oakland, CA
  • Service Analyst Senior - Location/Pay: El Dorado Hills, CA - DOE/hr W-2 Oakland, CA - DOE/hr W-2 ... data center, client/server, middleware, network, voice, web, and data channel management Must be ...
  • 4 days ago

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Traffic Coordinator
  • Synectics Inc.
  • Alameda, CA
  • Edit PDF files, review, and send it to the team to route for approvals for senior management ... Responsible for interpreting project schedules and escalating project timeline risks to management
  • 5 days ago

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Senior Project Manager - R&D/Medical Affairs
  • Compass Consulting Group
  • Pleasanton, CA
  • Critical path analysis * Scenario creation and analysis * Budget * Robust planning * Creates ... schedule * Guides and manages preparation for project milestone reviews * Manages meetings to ...
  • 5 days ago

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Apps Systems Engineer 5 / Senior Java Developer
  • Wells Fargo Bank
  • Concord, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 6 days ago

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Senior Java Web Services Developer
  • Wells Fargo Bank
  • San Francisco, CA
  • During the application process, ensure your contact information (email and phone number) is up to ... We're looking for talented people who will put our customers at the center of everything we do
  • 6 days ago

Concord (/ˈkɒŋkərd/ KON-kord) is the largest city in Contra Costa County, California. At the 2010 census, the city had a population of 122,067 making it the 8th largest city in the San Francisco Bay Area. Founded in 1869 as the community of Todos Santos by Salvio Pacheco, the name was changed to Concord within months. The city is a major regional suburban East Bay center within the San Francisco Bay Area, and is 29 miles (47 kilometres) east of San Francisco. Concord is located at 37°58′41″N 122°01′52″W / 37.97806°N 122.03111°W / 37.97806; -122.03111. It is 29 miles (47 kilometres) northeas...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$62,781 to $86,003
Concord, California area prices
were up 2.5% from a year ago