Contact Center Traffic and Scheduling Analyst, Sr. jobs in Corona, CA

Contact Center Traffic and Scheduling Analyst, Sr. analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Ensures customer satisfaction by monitoring, balancing and redirecting inbound traffic in a timely manner. Being a Contact Center Traffic and Scheduling Analyst, Sr. utilizes the analysis results to forecast contact center workload and builds resourcing and scheduling plans to meet business objectives. Coordinates with other teams when overflow occur and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst, Sr. may assist lower level traffic and scheduling staff. May provide recommendations for improving contact center operations. Requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst, Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Contact Center Traffic and Scheduling Analyst, Sr. typically requires 2 to 4 years of related experience. (Copyright 2020 Salary.com)

45 Contact Center Traffic and Scheduling Analyst, Sr. jobs found in Corona, CA area

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Sr. Manufacturing Supplier Engineer
  • Ultimate Staffing
  • Irvine, CA
  • Strong problem-solving, organizational, analytical and critical thinking skills * Substantial ... Must be able to work in a team environment, including inter-departmental teams and key contact ...
  • just now

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Senior Accountant - CPA
  • Falck USA, Inc.
  • Orange, CA
  • The Senior Accountant/CPA will responsible for month-end closing, analysis and internal financial ... reports and analysis. · Maintain fixed assets ledger and supporting accounting schedules
  • 3 hours ago

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Contact Center Representative @ $15/Hr (4 Months Contract)
  • Compunnel Inc.
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information ... contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple ...
  • 4 hours ago

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Senior Application Developer
  • Rencata
  • Irvine, CA
  • Essential Responsibilities Lead technology teams of systems analysts and software engineers ... Meet follow development schedules Produce design documents and functional specifications ...
  • 14 hours ago

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Business Analyst - Banking - Full Time
  • Vaco Technology
  • Irvine, CA
  • Oversee test execution schedule and milestones to ensure biweekly and quarterly sprints are ... senior management. Test defect resolution to ensure defect has actually been resolved
  • 14 hours ago

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Contact Center Representative, @ $ 15/Hr, @ Anaheim, CA USA 92801
  • Compunnel Inc.
  • Anaheim, CA
  • Perform this by scheduling appointments for sales and service using iRIS (Rentokil Information ... contact sales/service colleagues to respond to immediate customer concerns. ● Answer simple ...
  • yesterday

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Senior Data Analyst
  • Solugenix Corporation
  • Irvine, CA
  • ... Schedule Management, Financial Management, Risk Management, Staffing Management Quality Management ... Informatica Power center is a big plus) Advanced analytics data mining Data modeling ...
  • 6 days ago

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Revenue Recognition Analyst / Accountant
  • Company located in Orange County, CA
  • Irvine, CA
  • Description Seeking a full-time Revenue Recognition Analyst/Accountant. This position will have ... end schedules in the Company's ERP. - Come up with recommendations to senior management based on ...
  • 6 days ago

Corona is a city in Riverside County, California, United States. As of the 2010 census, the city had a population of 152,374, up from 124,966 at the 2000 census. The cities of Norco and Riverside lie to the north and northeast, respectively, Chino Hills and Yorba Linda to the northwest, and the Cleveland National Forest and the Santa Ana Mountains to the southwest, and unincorporated areas of Riverside County line all of its other borders. Corona lies approximately 48 miles (77 km) southeast of Los Angeles and 95 miles (153 km) north-northwest of San Diego....
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Traffic and Scheduling Analyst, Sr. jobs
$59,654 to $81,718
Corona, California area prices
were up 3.0% from a year ago